Customer Claims Fnol Handler

1 week ago

Bexhill, United Kingdom Hastings Direct Full time

Do you have fantastic people skills? Can you deliver a great customer experience in our customers time of need? If yes, we have the perfect job for you in our vibrant Leicester office

We have a unique and exciting opportunity to hire Claims Handlers to join our Hastings Direct Notification Team in Leicester

Previous claims experience is not required.

Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS) You will work on a rotational shift pattern between 08:00 - 19:00.

**Salary**: £26,500

You’ll be supported with your development along the way by the Notification team. You’ll drive to help the team provide a memorable experience for our customers when they need us the most when they first notify us of their claim

What are we looking for?- People who have the same passion we do for delivering outstanding customer service.- Strong decision making skills- Ability to accurately capture data- Outstanding communication- Experience of holding difficult conversations and managing complaints

The Role:
- Be there for our customers when they need us the most
- at the point of incident- Make effective commercial decisions through all personal actions and treat every pound as your own- Actively listen and be relentless in capturing detailed accounts relating to our customers- Establish liability quickly, ensuring our customers are safe and supported at all times- Help our customers reach the right outcome first time and every time- Demonstrate care and empathy at all times and ensuring customers feel fully informed about the next steps of their claim Have difficult conversations about liability with our customers and preventing complaints at all times

What we offer:
Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you’ll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you’ll receive:
- Up to 5% annual discretionary Bonus- Hybrid working (1 day per week in the office with the option to do more depending on your preference)- A fantastic open plan modern office- We promote a relaxed, friendly & diverse working environment- 'Harrys’ - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee- 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)- Pension match up to 10% of your salary- Life insurance (4 x base salary)- Discounted Hasting Direct products- Discounts & cashback with well-known retailers- Tech scheme, cycle to work, health assessments, and skin check - on completion of probation- Refer a friend scheme - earn £500 for every friend you refer- We will provide you will all the tech that you need Including a brand-new Microsoft Surface laptop

Our straightforward recruitment process:
Job posting end date:

  • Home Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    We have a number of exciting opportunities to come and join our recently formed Home Claims department as a Claims Call Handler. **Salary**: £23,100 - £25,200 (dependant on experience) with excellent chances to grow and develop Locations: Bexhill or Leicester (hybrid) Training: Full training and all equipment will be provided What are we looking...

  • Call Handler

    7 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    We're laying our foundations here at the Hastings Direct Home Claims department. We have a number of opportunities to come and join our recently formed area as a Home Claims Call Handler. What are we looking for?Call centre/contact centre background beneficial- OR telephony experience combined with strong customer service skills- Excellent verbal and...

  • Claims Fraud Handler

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    We’re looking for a number of Claims Fraud Handlers to join our First Party/AD teams! You’ll be working as part of our Counter Fraud team, screening all First Party high risk claims such as theft, fire, single impact, malicious damage and more. Ideally, you’ll already have a good understanding and overall knowledge of claims and fraud. We’re...

  • Claims Auditor

    1 week ago

    Bexhill, United Kingdom Hastings Direct Full time

    As our Claims Auditor, you will be developing and carrying out robust, risk based audits across the department. You will provide assurance that customers fair and reasonable expectations are met, regulatory and claims best practice procedures are delivered and that leakage and other financial risk is effectively managed. We’re ideally looking for someone...

  • Claims Recovery Handler

    3 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    **Hours**: Monday to Friday (full time) **Starting Salary**: £25,200 with clear progression opportunities We're looking for people with excellent customer service skills to join our Claims Recovery team. As a Claims Recovery Handler, you will be responsible for handling non-fault claims at the end of the journey and recovering costs via solicitors and third...

  • Office Administrator/claims Handler

    2 weeks ago

    Bexhill, East Sussex, United Kingdom Bexhill Property Maintenance Ltd Full time

    Office Administrator / Claims HandlerDuties and Responsibilities: Answer incoming calls Book in appointments for site visits Process and manage insurance claims efficiently and accurately. Maintain detailed records and documentation of all claims. Liaise with insurance companies to follow up and resolve any issues that may arise. Inputting invoices on to...

  • Customer Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Bexhill -Hybrid working Full-time, Monday - Friday 09:00 - 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they...

  • Customer Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Bexhill -Hybrid working Full-time, Monday – Friday 09:00 – 17:30 NO WEEKENDS! Salary £23,500 At Hastings Direct, we have a simple ambition – to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance...

  • Home Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know...

  • Home Claims Handler

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam Angel      We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...

  • Credit Hire Claims Handler

    4 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    As a Credit Hire Claims Handler, you will be responsible for managing a portfolio of credit hire claims. You will take full ownership of the claim from first notification of the hire claim until it has been settled, whilst delivering the best financial outcomein line with our business strategy. You will accurately identify the correct liability status,...

  • Large & Complex Loss (Motor) Claims Handler

    2 weeks ago

    Bexhill, United Kingdom BT6 Resourcing Full time

    **Job Title**: Large & Complex Loss (Motor) Claims Handler **Location**: Remote **Salary**: Competitive + Benefits **About the Job** Our client is an agile, data and digitally focused general insurance provider. They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in...

  • Motor Claims Advisor

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Salary: 25,200 Location: Leicester - Hybrid Working Hours: Monday to Friday, rotation shift between 8:00 and 19:00 (NO WEEKENDS!) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...

  • Claims Auditor

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...

  • Large & Complex Loss (Motor) Claims Handler

    2 weeks ago

    Bexhill, East Sussex, United Kingdom BT6 Resourcing Full time

    Job Title: Large & Complex Loss (Motor) Claims HandlerLocation: RemoteSalary: Competitive + BenefitsAbout the JobOur client is an agile, data and digitally focused general insurance provider.They offer a multitude of products and services, primarily focusing on private insurance across four classes: car, bike, van and home, in addition to 'Premier' offerings...

  • Claims Auditor

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...

  • Motor Claims Auditor

    1 week ago

    Bexhill, United Kingdom Hastings Direct Full time

    Motor Claims AuditorLocation(s): Leicester, London or Bexhill (Hybrid). Although this role is majority homeworking, there is an expectation that you'll be able to commute to the office at least once a quarter.Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and...

  • Fraud Investigator

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...

  • Third Party Property Damage Claims Advisor

    1 week ago

    Bexhill, United Kingdom Hastings Direct Full time

    Salary: £25,200 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...