Third Party Property Damage Claims Advisor

4 days ago

Bexhill, United Kingdom Hastings Direct Full time

Salary: £25,200

Hours: 37.5 Hours (Monday-Friday 9am-5:30pm)

Location: Bexhill (Hybrid Working - 1 day a week in the office)

Welcome to Hastings Direct - From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

Role Purpose:
As a Third-Party Property Damage Claims Handler, you’ll play a crucial role in our claims team, responsible for investigating and resolving third-party property damage claims. You’ll utilize your expertise in liability assessments and negotiations to ensure fair and accurate settlements while maintaining excellent customer service.

Job Details
- Investigate and assess third-party property damage claims, gathering relevant information and evidence.
- Liaise with external parties, such as claimants, solicitors, and other insurance companies, to negotiate and settle claims.
- Analyse policy documentation to determine coverage and applicability.
- Evaluate liability and quantum to determine accurate settlement amounts.
- Manage a caseload of claims while ensuring adherence to company guidelines and regulatory standards.
- Collaborate with internal teams to gather insights and share knowledge for continuous improvement.
- Keep accurate and up-to-date records of claims activities using the company’s systems.

Skills we would love you to have
- Prior experience in liability investigations and negotiations, ideally within an insurance or legal context.
- Strong analytical skills to assess claims and determine liability and settlement amounts.
- Excellent communication and negotiation abilities, with the capability to engage with external stakeholders professionally and empathetically.
- Exceptional organizational skills to manage multiple claims simultaneously while meeting deadlines.
- A proactive and self-motivated approach to work, with the ability to adapt to changing priorities.
- A commitment to delivering exceptional customer service and representing our values.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary - Attractive salary based on experience (pay reviews also completed each year)

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.

There's more - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech...

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Salary:£26,500Hours:37.5 Hours (Monday-Friday 9am-5:30pm)Location:Bexhill (Hybrid Working - 1 day a week in the office)Welcome to Hastings Direct - From our Group HR Director Pam AngelWe're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the...

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities...

  • Claims Advisor

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Claims Advisor - Outbound (Third Party Support) Salary - £25,200 Location - Leicester We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re...

  • Claims Fraud Handler

    2 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    We’re looking for a number of Claims Fraud Handlers to join our First Party/AD teams! You’ll be working as part of our Counter Fraud team, screening all First Party high risk claims such as theft, fire, single impact, malicious damage and more. Ideally, you’ll already have a good understanding and overall knowledge of claims and fraud. We’re...

  • Third Party Property Damage Claims Advisor

    2 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and...

  • Third Party Property Damage Claims Advisor

    3 weeks ago

    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Salary: £26,500Are you the right candidate for this opportunity Make sure to read the full description below. Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The...

  • Third Party Property Damage Claims Advisor

    3 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office)Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market click apply for full job details

  • Third Party Property Damage Claims Advisor

    3 days ago

    Bexhill-On-Sea, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities...

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill-on-Sea, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities...

  • Desktop Surveyor

    2 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    We’ve been laying the foundations here at our Home Claims department. Due to product growth, we have two brand new roles to join us as a Desktop Surveyor. You will be responsible for providing a customer focused and cost effective service through virtual surveying. You will assess our customers’ property damage, the need for remediation, or replacement,...

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data...

  • Third Party Property Damage Claims Advisor

    4 weeks ago

    Bexhill-on-Sea, East Sussex, United Kingdom Hastings Direct Full time

    Salary: £26,500 Hours: 37.5 Hours (Monday-Friday 9am-5:30pm) Location: Bexhill (Hybrid Working - 1 day a week in the office) Welcome to Hastings Direct - From our Group HR Director Pam Angel We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data...

  • Desktop Surveyor

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...

  • Claims Negotiator

    7 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    As one of our Personal Injury Negotiators, you will be there to assist and support our customers when they need us the most by proactively managing a portfolio of cases with a value of up to £25,000. You will be agreeing fair outcomes, maintaining awareness of third party behaviours and changes in relevant legislation to understand the market and handling...

  • Claims Recovery Negotiator

    3 days ago

    Bexhill, United Kingdom Hastings Direct Full time

    Location: Bexhill Contract: Hybrid - Working up to 4 days from home Hours: 37.5 Hours. Monday - Friday **Salary**: Starting at £26,500 with opportunity for progression. Join our dynamic Claims Recoveries team and take on an exciting opportunity. We're seeking individuals to provide essential support for our Recovery department. No prior recovery/claims...

  • Desktop Surveyor

    1 month ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam Angel      We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...

  • Desktop Surveyor

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct – From our Group HR Director Pam Angel      We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a...

  • Claims Auditor

    3 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    Welcome to Hastings Direct - From our Group HR Director Pam Angel We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and...

  • Home Claims Handler

    4 weeks ago

    Bexhill, United Kingdom Hastings Direct Full time

    We have a number of exciting opportunities to come and join our recently formed Home Claims department as a Claims Call Handler. **Salary**: £23,100 - £25,200 (dependant on experience) with excellent chances to grow and develop Locations: Bexhill or Leicester (hybrid) Training: Full training and all equipment will be provided What are we looking...