Claims Recovery Specialist

3 days ago


Bexhill, United Kingdom Hastings Direct Full time
Job Description:

Hastings Direct is seeking a skilled Claims Recovery Specialist to join our dynamic team. As a key member of the Recovery department, you will play a vital role in managing a portfolio of non-fault claims following road traffic accidents. Your primary responsibility will be to recover costs from responsible parties, including third-party insurers, policyholders, and suppliers.

Key Responsibilities:
  • Communicate with policyholders and stakeholders via telephone, written correspondence, and webchat to keep them informed about claim developments.
  • Expertly handle challenging conversations and complaints.
  • Validate claims and ensure policies are operational.
  • Maintain accurate records and update claims reserves on our systems.
  • Work towards individual and business Key Performance Indicators (KPIs).

Requirements:

To succeed in this role, you will require strong administrative skills, excellent customer service skills, and good IT knowledge, particularly with Excel, Word, and Access. A background in telephony-based work and a proven track record of problem-solving and delivering results are also essential. We offer comprehensive training for individuals without prior recovery/claims experience.

We welcome applications from all suitably skilled persons regardless of their background. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

This is an exciting opportunity to develop your skills and progress within our company. The estimated salary for this role is £26,500, with opportunities for progression.

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