Domestic Claims Handlers

1 week ago


BexhillonSea East Sussex, United Kingdom Hastings Direct Full time €24,300

5 - Monday to Friday 8am-7pm on a rotational basis
Contract : Hybrid
Start Date : 13th of January
Reporting into our Home Claims Leader the Home Claims Handler will responsible for the management of home claims handling within their handling authority limit. The Home Claims Handler is also required to maintain and deliver an effective claims support function through desktop settlements or liaising with suppliers whilst always being available to the customer.
Responsibility for managing a portfolio of claims with varying complexity. Responsible for ensuring claims are adequately reserved, loss coded, managed effectively to enable accurate pricing and reserving
As directed by the leadership team achieve outcomes that places Hastings as a market leading home claims handling function
Work with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents , recoveries and subsidence
Handle and resolve complaints including FOS referrals, ensure that that any changes are feedback to the relevant parties as best practice
Complete training as mandated by the company and regulated by the FCA
Able to communicate and work remotely - using all available online tools i.e. Can work efficiently and accurately, in line with SLAs and targets, to interpret, track and allocate incoming claims
Understanding of general insurance and claims
We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Salary - Attractive salary based on experience (pay reviews also completed each year)
Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.
25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve
We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.


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