Trainee Claims Handler

**Claims Handler at the IPC Group**

The IPC Group, a prominent player in the building development and insurance repair sector, is expanding its team and is on the lookout for a dedicated and driven Claims Handler to help us continue to grow and succeed.

**About Us**: The IPC Group operates in building development and insurance repair works, catering to the South and Southeast regions on behalf of national insurance companies.

**Position**:Claims Handler

**Location**:Eastbourne, UK. In-person (required)

**Hours**:Monday - Friday, 9:00 am - 5:00 pm, with a 1/2-hour lunch break

**Salary**:£22,000 - £25,000 (depending on relevant experience)

**Bonus Scheme**:Transition from a probationary period to a fixed-term contract

**Responsibilities**: As a Claims Handler at The IPC Group, your responsibilities will include, but are not limited to:

- Booking in works with operatives and arranging start dates and site visits.
- Communicating with insurers for updates on claims and informing policyholders.
- Managing material choices and ordering with our purchasing department.
- General administration tasks, including letter writing, form completion, and maintaining spreadsheets.
- Customer and operative engagement to ensure smooth operations.
- Utilizing insurance companies’ systems and SharePoint for record-keeping
- Card payment handling.
- Compliance with GDPR and Data Protection.

**Skills**:

- Proficient in the use of I.T. especially able to competently use Microsoft Word, Excel, SharePoint & Outlook etc.
- Professional telephone manner, confident receiving and making telephone calls.
- Confident in dealing with customers as well as challenging customers.
- Ability to take initiative.
- Ability to work under pressure.
- Ability to multitask.
- Customer service skills.
- Positive attitude towards staff members, customers, and contractors.
- Teamwork
- you will need to work closely with the management team, contractors, surveyors, and the rest of the admin team.
- Card Payment handling.

**Experience**:

- Administrative: 2 years (preferred)
- Construction Insurance: 1 year (preferred)

**Why Join Us**: At The IPC Group, we value diversity and inclusion. We believe that a diverse team brings unique perspectives, fostering innovation and better service to our customers. We are an equal opportunity employer, welcoming applicants from all racial and ethnic backgrounds, including Black, Asian, and Minority Ethnic individuals.
- Please submit your resume and cover letter detailing your relevant experience and why you'd be a great fit for this role._

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sussex, BN22 8UY: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Claims Processing: 1 year (preferred)

Work Location: In person