Contact Centre Assistant

2 weeks ago


London, United Kingdom Adecco Full time

**Contact Centre Assistant**

**Location:South Kensington**

**Salary**: £10.50 per hour

**Duration**:ASAP - December (high potential of being extended)

**Working pattern**:weekends only (onsite) - ongoing

**Contract type**:Temporary

Adecco are currently recruiting for a **Contact Centre Assistant** to join a prestigious Museum based in **South Kensington**.

**Roles and responsibilities**
- Deal with complaints or enquiries in a pro-active and timely manner.
- To follow up lost property enquiries in a secure and timely manner.
- Become fully aware of the Museum's entire offer (facilities, events, exhibitions, retail products, educational activities etc.)
- To take bookings over the phone in a friendly and polite manner.
- To process, amend and refund all ticketed events through EPOS systems (currently Galaxy) accurately and following standard procedures. This includes events scheduled under our learning offer.
- To process, amend and refund e-shop related queries through Magento. In some cases liaising with external suppliers.
- To aim to increase revenue by upselling events, retail products, promoting Gift Aid, Donations and Membership.
- To build and maintain good relationships with other teams across the museum and to work in collaboration for the overall success of the museum and its mission.
- To fulfil all administrative duties for the contact centre; paperwork and payment processing (BACs, cheque, card etc.)

**Role Competences (requirements)**:
- Experience of delivering outstanding customer service
- Evidence of being highly organised with effective time management
- Experience of promoting, advocating or upselling products or services
- Ability to familiarise yourself with technical systems e.g. phone, ticketing
- Fluent in written and spoken English. Knowledge of a second language would be desirable.
- Communicates clearly to visitors, staff, peers and managers
- Empathetic listening skills
- Use of Microsoft Office software (primarily Outlook, Excel & Word)
- Experience of working and interacting with diverse groups
- (Desirable) Experience of working in a call centre for a high-footfall operation.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


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