Head of Sales Contact Centre

1 month ago


London, United Kingdom CCP Full time

We are delighted to be working on this fantastic opportunity for a returning client which is seeking to recruit an experienced and proven **Head of Sales Contact Centre**.
**Based full-time in my client’s London office**, you will lead a small, yet highly dynamic operation of **B2B sales** focused professionals, all of who are engaging daily with a diverse portfolio of customers. My client’s service and product proposition are very high with successful sales valued into the millions.
This a new, ‘mission-critical’ hire which requires a highly analytical, well-organised, process orientated individual who operates in a measured, ethical, and controlled manner.
Their sales operation is robust, highly-functioning and is well equipped with both the technology and personnel to service its impressive portfolio of multi-industry customers but it’s been identified that a Head of Contact Centre is required to monitor salesprocess activity and implement any necessary sales management changes required to ensure optimum results.
My client is instantly recognisable within its specialist industry sector, and its strong brand, market reputation and approach to servicing clients is key to the success of the business to date.
Your ability to enhance the sales process and deliver high-level results through a proactive approach is key to the success of the role, and the growth of the business.
**To be considered for this role, you MUST**:

- Have **outbound B2B sales contact centre** management experience (essential)
- Be highly competent and proven in a prescriptive, sales contact centre setting
- Be highly detail orientated, analytical and ethical
- Possess a structured and strategic approach to process, target, KPI and SLA management
- Have excellent people and performance management capability
- Have the ability to work collaboratively with senior, internal stakeholders as well as external ones
- Competent in supporting team members with handling 'difficult' conversations and challenging calls



  • Lewisham, Greater London, United Kingdom NRS Child Contact Centre Full time

    The role of a supervised contact facilitator is to observe the interaction between parent(s) and child(ren) under the care of the Local Authority, and private proceedings.As a contact supervisor, you are there to accurately record progress the family are making and to look for evidence of this. In addition to this, you are also looking at how contact is...


  • Lewisham, Greater London, United Kingdom NRS Child Contact Centre Full time

    NRS Contact Centre (NRSCC) is a child contact centre based in Lewisham South East London. We are looking to recruit a full time child contact supervisor on a 6 month rolling contract to join our team. NRSCC provides services to local vulnerable children and their families, you would need to be able to support and safeguard the children who attend the...


  • London, United Kingdom TheICEway Full time

    A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis. This is an excellent opportunity to progress your...

  • Contact Centre Agent

    1 month ago


    London, United Kingdom CitySprint Full time

    **Contact Centre Agent | Hybrid | Permanent** **Location : London/Hybrid** **Salary:£21,548** **Shifts : Various shifts between 07:00 & 19:00, 5 in 7 working days** **Hours : 40 Working Hours** **Benefits**: - 23 days Holiday (increases after worked with us for 3 years) - Day off for your Birthday - Death in Service - Enhanced Maternity and...

  • Contact Centre Agent

    1 month ago


    London, United Kingdom Supper Full time

    About SUPPER: SUPPER is a dynamic and innovative company dedicated to providing exceptional dining experiences. As a Contact Centre Agent, you will play a crucial role in ensuring our customers and partners receive outstanding service across various communication channels. Key Responsibilities: **Customer and Partner Interaction**: - Provide accurate and...


  • London, Greater London, United Kingdom Pertemps Social Care Full time

    Deputy Contact Centre Manager, £30.91ph, Children's Services, EnfieldPertemps are looking for a qualified and experienced Social Workers to work within the Children & Families services at Edmonton Contact Centre. The aim of the service is to provide a safe, secure and child friendly environment where children 0-16 years can have direct contact with the...


  • London, United Kingdom Spencer Clarke Group Ltd. Full time

    My client in Central London is looking to appoint a talented Head of Resident Operations / Corporate Contact Centre on a Contract basis. The role will lead the Corporate Contact Centre service, supporting with the improvement programme that is underway. About the role: Based in Central London (hybrid): Re-procurement of the telephony platform and...


  • London, United Kingdom Pendragon Group Full time

    Contact Centre Supervisor Stratstone BMW Leeds A basic salary up to £33,000 with £5,000 bonus, pension, critical illness, life assurance, 31 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales service Are you ready to drive beyond the possible; to work for an industry...


  • London, United Kingdom Sudale Search & Select Full time

    Are you interested in working for a growing department, within a Financial Technology business? Have you managed a team within complaints & fraud? Are you looking for a role where you can work from home 2 days per week? Do you want to work with one of the UK’s most recognisable company? Sudale Search is excited to be engaged with this Financial...

  • Head of Sales

    4 days ago


    London, United Kingdom Computacenter Full time

    Location: UK - London, UK - Hatfield, UK - Reading | Job-ID: 208451 | Contract type: Standard | Business Unit: Sales & Pre-Sales & Alliances Life on the team We are looking to recruit a dynamic Head of Sales to lead our Data Center & Hybrid team. If you have a passion for helping customers and would like to leverage the best technologies in...


  • London, Greater London, United Kingdom Pertemps Social Care Full time

    Deputy Contact Centre Manager, £30.91ph, Children’s Services, EnfieldPertemps are looking for a qualified and experienced Social Workers to work within the Children & Families services at Edmonton Contact Centre. The aim of the service is to provide a safe, secure and child friendly environment where children 0-16 years can have direct contact with the...


  • London, United Kingdom BRACKENBERRY INTERIMS Full time

    **About the Role** **Responsibilities**: - Provide exceptional customer service as the first point of contact for residents. - Actively listen and demonstrate empathy when supporting residents with their needs. - Work towards achieving positive outcomes by focusing on swift resolutions to enquiries. - Answer inbound calls within agreed service level...


  • London, United Kingdom LVMH Group Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...

  • Head of Sales

    1 week ago


    Greater London, United Kingdom Certus Sales Recruitment Full time

    **Head of Sales - HR SaaS** **London / Hybrid** **80-100k Base, 140-160k First Year + Stock** As a UK-based technology company with global ambitions, our high-growth, well-funded, scale-up client deliver enterprise-grade HR Software focused on the ever-important online talent attraction market. To meet expectations and accelerate growth, they now have an...


  • LONDON, United Kingdom ALL SAINTS Full time

    THE ROLE You will be working within a fast paced global contact centre handling customer communication across multiple channels and report directly into a global team lead. The senior contact centre agent is a key role supporting the organisation of the team's day to day operations and overseeing the workload, as well as leading by example with your...


  • London, United Kingdom TIFFANY & CO Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom TIFFANY & CO Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom LVMH Group Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, Greater London, United Kingdom ALL SAINTS Full time

    THE ROLEYou will be working within a fast paced global contact centre handling customer communication across multiple channels and report directly into a global team lead. The senior contact centre agent is a key role supporting the organisation of the team's day to day operations and overseeing the workload, as well as leading by example with your service,...


  • London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ - We believe that every life deserves world class healthcare._ Job Summary **Salary**: £26,000 Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in...