Contact Centre Advisor

3 weeks ago

London, United Kingdom Cleveland Clinic London Full time

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._
- We believe that every life deserves world class healthcare._

Job Summary

**Salary**: £26,000

Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm

Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in the office

Contract: Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Contact Centre Advisor to join our Patient Access Team. You will be supported by the Contact Centre Senior and will be responsible for all outpatient scheduling activity. You must be an excellent communicator and adaptable team player, and will act as a first point of contact to CCL, dealing with all outpatient enquiries. You will be responsible for the accurate and timely collection of all demographic and financial data required prior to the outpatient visit delivering excellent customer service in a busy hospital environment.

What will your duties include?- Facilitate all scheduling requirements to ensure a highly efficient, customer focused outpatient booking service- Work proactively and collaboratively to ensure all patients with outstanding registration data are contacted and scheduling is completed in accordance with agreed time scales- Answer our contact centre calls- Liaise with insurance companies and other payers to ensure relevant authorisation is in place- Cross train across all areas of Patient Access as required- Assign incomplete bookings as appropriate to the pre-registration work queue for completion (demographic and financial information)

What we need from you?- Relevant experience in a healthcare related setting (highly desirable)- Computer proficiency in Microsoft Office, Excel, Word etc- Outstanding customer service, communication, confidentiality and interpersonal skills is essential- Proven ability to step outside comfort level, adapt to new challenges and assist the team- Ability to work effectively in both a team environment and independently

Who we are?

Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

‎

Disclosure and Barring Service (DBS) Check

“Let’s deliver World Class care together”
- As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity._

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