Contact Centre Team Manager

2 weeks ago


Kingston upon Thames Greater London, United Kingdom Foundever Full time

We want a Swedish speaking Team Manager to support our client within our Kingston Upon Thames site.

At Foundever, you will find our contact centre jobs surprising. Here, you can improve your quality of life and grow your career. We advocate a people first approach throughout our business with customer service as our area of expertise. In our busy contact centre you will relish the opportunity to learn and develop your skills further by working collaboratively with colleagues, other departments and our clients.

It is essential that you obviously speak fluent Swedish also have passion for management and customer service in order to create an environment for success through regular coaching, engaging and motivating your team.
By leading the way you will develop your team’s skills and confidence in order for them to build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

Lead and coach a team to meet and exceed business objectives, ensuring that financial, operational and quality metrics are consistently achieved.
· Follow a process of continuous review and proactive management of absenteeism and attrition for all Advisors.
· Continually review and monitor work performance of all Advisors against agreed KPI’s.
· Ensure Advisors are recognised and rewarded for outstanding achievements/performance in line with company mission and values.
· Ensure action from employee satisfaction surveys are implemented and continuously reviewed.
· Ensure appropriate actions are taken to improve client satisfaction survey scores.
Previous experience working in a call centre environment is essential.
· Excellent telephone, computer/keyboard, verbal and written communication skills.
· Employee performance: Performance Management skills.
· Handling: Client/customer management skills.

ever] creative. [



  • Westminster, Greater London, United Kingdom Aatom Recruitment Full time

    Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Contact Centre Manager on a 3 months contract with a possibility of further extension. Main accountabilities: Be responsible and accountable for the day-to-day delivery to enable the team to operate effectively and consistently deliver a first-class quality customer...


  • London, United Kingdom Sudale Search & Select Full time

    Are you interested in working for a growing department, within a Financial Technology business? Have you managed a team within complaints & fraud? Are you looking for a role where you can work from home 2 days per week? Do you want to work with one of the UK’s most recognisable company? Sudale Search is excited to be engaged with this Financial...

  • Contact Centre Manager

    Found in: Talent UK 2A C2 - 4 days ago


    London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.What the job will be doing * Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact...

  • Contact Centre Manager

    Found in: Whatjobs ES C2 - 4 days ago


    London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.What the job will be doing * Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact including...


  • London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London. What the job will be doing * Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact...


  • Kingston upon Thames, United Kingdom British Land Full time

    **Job Title: C**entre Administrator** **Department: Retail Operations** LOCATION: Eden Walk Shopping Centre, Kingston-Upon-Thames REPORTING TO: Centre Manager TYPE OF CONTRACT: Permanent **PLACES, PEOPLE, PREFER** Our purpose is to create and manage outstanding places which deliver positive outcomes for all our stakeholders on a long term, sustainable...


  • Kingston upon Thames, United Kingdom Churchill Medical Centre Full time

    **JOB TITLE**: First Contact Medical Administrator RESPONSIBLE TO: Reception Manager RESPONSIBLE FOR: n/a JOB PURPOSE: Greeting patients and visitors in an efficient and courteous manner Provide an effective and polite telephone enquiry service Proactively communicate information between relevant patients, doctors and professionals MAIN DUTIES AND...


  • London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London. Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact including complaints handling. *...


  • London, United Kingdom Nuffield Health Full time

    HEAD OFFICE Contact Centre Team Lead - Parkside Hospital Contact Centre Team Lead - Parkside Hospital Wimbledon, London | Patient Services | Permanent | Full time Competitive salary, dependent on experience 37.5 hours per week Are you passionate about customer service? You could join the UK’s leading Healthcare Charity. We’re recruiting a great...

  • Information Centre Assistant

    Found in: Talent UK C2 - 6 days ago


    Kingston upon Thames, United Kingdom Kingston University Full time

    As part of the Information Centre team this role supports the Information Centre Leadership team to develop and deliver high quality, innovative student focused first line Information Centre support services. The role will contribute to the Information Centre team and University strategic development. It will provide excellent customer service via busy...

  • Information Centre Assistant

    Found in: Talent UK C2 - 2 weeks ago


    Kingston upon Thames, United Kingdom Kingston University Full time

    The Role As part of the Information Centre team this role supports the Information Centre Leadership team to develop and deliver high quality, innovative student focused first line Information Centre support services. The role will contribute to the Information Centre team and University strategic development. It will provide excellent customer...

  • Contact Centre Agent

    2 weeks ago


    London, United Kingdom CitySprint Full time

    **Contact Centre Agent | Hybrid | Permanent** **Location : London/Hybrid** **Salary:£21,548** **Shifts : Various shifts between 07:00 & 19:00, 5 in 7 working days** **Hours : 40 Working Hours** **Benefits**: - 23 days Holiday (increases after worked with us for 3 years) - Day off for your Birthday - Death in Service - Enhanced Maternity and...


  • London, United Kingdom Supper Full time

    About SUPPER: SUPPER is a dynamic and innovative company dedicated to providing exceptional dining experiences. As a Contact Centre Agent, you will play a crucial role in ensuring our customers and partners receive outstanding service across various communication channels. Key Responsibilities: **Customer and Partner Interaction**: - Provide accurate and...


  • London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ - We believe that every life deserves world class healthcare._ Job Summary **Salary**: £26,000 Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in...

  • Education Centre Administrator/ Receptionist

    Found in: Talent UK C2 - 7 days ago


    Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

    Job summary We are the Education Centre within Kingston Hospital NHS Foundation Trust and are passionate about providing a high-quality learning environment for our staff and visitors. We are seeking to recruit to the role of Receptionist/Administrator to join our friendly team. The post holder will have day to day responsibility for the management of...


  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further. Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and...


  • Newcastle upon Tyne, United Kingdom CareerBliss Full time

    Contact Centre Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday betwe 2pm until 9pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking...


  • Kingston Upon Thames, United Kingdom Brook Street Full time

    Team Manager Richmond, Surrey Supported Living Manager - Young Adults with learning disabilities and Autism The Care Provider supports a number of people with different support needs, to include Autism and Mental Health Lead a core team of support staff Coach and mentor the team embrace person centre support continuously develop person cemented support...


  • Newcastle upon Tyne, United Kingdom Verisure Full time

    Contact Centre Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday betwe 2pm until 9pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking...


  • Newcastle Upon Tyne, United Kingdom Verisure Full time

    Contact Centre Agent (Outbound)Quorum Business Park, Newcastle, NE12 8BUSalary: £20,820.80 + uncapped commissionWorking Hours: 35 hours per weekShift Pattern: Monday to Friday betwe 2pm until 9pm including paid breakHolidays: 29 days plus bank holidays increases to 31 days plus bank holidays after 1 years serviceVerisure are looking for Customer Booking...