Contact Centre Team Lead

Venn Group is currently supporting a Local Authority client to recruit an interim Contact Centre Improvement Lead.Daily rate: £400 umbrellaIR35 Status: InsideWorking to the Assistant Director for Resident Experience, the Contact Centre Improvement Lead will work across: Corporate Contact Centre including telephony systems and channel shift; Workforce...

Venn Group is currently supporting a Local Authority client to recruit an interim Contact Centre Improvement Lead.Daily rate: £400 umbrellaIR35 Status: InsideWorking to the Assistant Director for Resident Experience, the Contact Centre Improvement Lead will work across: Corporate Contact Centre including telephony systems and channel shift; Workforce...

Based in London, an exciting opportunity has opened for a passionate Contact Centre Agent, providing Customer Service to a range of Call Centre and Customer Service industries. You will be the first point of contact for customers in their journey and experiencewith the company. **Client Details** The client is based in the heart of London and is looking...

**Contact Centre Agent | Hybrid | Permanent** **Location : London/Hybrid** **Salary:£21,548** **Shifts : Various shifts between 07:00 & 19:00, 5 in 7 working days** **Hours : 40 Working Hours** **Benefits**: - 23 days Holiday (increases after worked with us for 3 years) - Day off for your Birthday - Death in Service - Enhanced Maternity and...

Call Centre Agent needed for growing London business. - Opportunities to progress your Customer Service Career **About Our Client**: The client is based in the heart of London and is looking for a Contact Centre Agent to join their expanding team. The company is expanding and looking to grow their team in order to manage their needs for Customer...

A Contact Centre Manager is needed to join our team at theICEway, a leading IT services and technology consultancy based in Welwyn Garden City. This is an in office role - full time 37.5 hours a week - hours are predominantly going to be Monday to Friday between the hours of 8am - 6pm on a rota basis. This is an excellent opportunity to progress your...

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Contact Centre Manager on a 3 months contract with a possibility of further extension. Main accountabilities: Be responsible and accountable for the day-to-day delivery to enable the team to operate effectively and consistently deliver a first-class quality customer...

**Deputy Contact Coordinator** **Days of work: Monday-Sunday (Weekly Rota)** **Reports to: Line Manager** **Hours of work**: _Between _ **9:00 am and 6pm (21 hrs pw) including 2 Saturdays per month** **Salary: £10.00 - £12.00 PH Pro-rata - depending on experience** We are looking for a part time Deputy Contact Co-Ordinator to join our team by ensuring...

We are delighted to be working on this fantastic opportunity for a returning client which is seeking to recruit an experienced and proven **Head of Sales Contact Centre**. **Based full-time in my client’s London office**, you will lead a small, yet highly dynamic operation of **B2B sales** focused professionals, all of who are engaging daily with a diverse...

THE ROLE You will be working within a fast paced global contact centre handling customer communication across multiple channels and report directly into a global team lead. The senior contact centre agent is a key role supporting the organisation of the team's day to day operations and overseeing the workload, as well as leading by example with your...

THE ROLEYou will be working within a fast paced global contact centre handling customer communication across multiple channels and report directly into a global team lead. The senior contact centre agent is a key role supporting the organisation of the team's day to day operations and overseeing the workload, as well as leading by example with your service,...

Role: Contact Centre Specialist Pay Rate: Competitive Duration: 3-month contract, that has the potential to turn into a permanent role. Hours: 9am - 5pm - office based Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU Are you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is for...

Role: Contact Centre SpecialistPay Rate: CompetitiveDuration: 3-month contract, that has the potential to turn into a permanent role.Hours: 9am - 5pm - office basedLocation: Beaufort House, 15 St Botolph Street, London EC3A 7QUAre you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is for you:A great...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve...

Key tasks and responsibilities Oversee achievement of individual and team targets in line with agreed and regularly reviewed standards. In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs Manage and resource plan to achieve...

Role: Contact Centre Specialist Pay Rate: Competitive Duration: 3-month contract, that has the potential to turn into a permanent role. Hours: 9am - 5pm - office based Location: Beaufort House, 15 St Botolph Street, London EC3A 7QU Are you a people person? Are you a good listener who has the want to resolve customer issues? Then this role is for you: ...

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the...

Deputy Contact Centre Manager ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Deputy Contact Centre Manager in the Enfield area. Lead, manage and motivate the team to deliver high performance * Ensure that corporate/departmental people practices are understood and implemented within your service * Effectively...

Deputy Contact Centre Manager ASAP AKTON Recruitment is working closely with the local authorities and we are looking for a Deputy Contact Centre Manager in the Enfield area. Lead, manage and motivate the team to deliver high performance * Ensure that corporate/departmental people practices are understood and implemented within your service *...

This high profile Central Government organisation is recruiting for a Permanent Director of Transformation within a high-profile 24/7 Central Government Contact Centre Demonstrable leadership within a significant size and complex contact / call centre is essential - To lead the planning and delivery of the Command and Control Service, which operates on a...