Contact Centre Manager

2 weeks ago


Westminster Greater London, United Kingdom Aatom Recruitment Full time

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Contact Centre Manager on a 3 months contract with a possibility of further extension.

Main accountabilities:

  • Be responsible and accountable for the day-to-day delivery to enable the team to operate effectively and consistently deliver a first-class quality customer service, with a right first-time approach.
  • Working with the existing management team to lead the Centre in delivering continuous improvement and transformation change to drive efficiencies and deliver an excellent customer experience.
  • Deliver agreed KPI and SLA performance to a high standard and actively report on the performance within regular reviews to senior management. Make key operational decisions to maximise performance and efficiency.
  • Liaise with other teams and departments to resolve any customer service issues and to investigate certain cases if this is required.
  • Constantly ensure the team understands the critical role they play in the Customer journey and ensure effective quality monitoring and coaching is carried out to maintain the highest standards.
  • Develop effective working partnershipsacross the wider areas to ensure the highest levels of service delivery to our customers.
  • This is a fulltime role, with flexible hybrid working offered – typically you would spend two/three days a week in the office.

Requirements:

  • Proven Contact Centre management experience within a fast-paced operational customer services environment.
  • Strong coaching, mentoring and relationship building skills with a proven ability to build high performing teams
  • Demonstrable experience delivering customer metrics, and reporting statistical performance levels related to Contact Centre Operations.
  • Creative thinking – able to look at alternatives and consider new ways of thinking to problem solve
  • Demonstrable experience of change management

If you are interested, please apply or contact Pocholo for more information

#J-18808-Ljbffr

  • London, United Kingdom Sudale Search & Select Full time

    Are you interested in working for a growing department, within a Financial Technology business? Have you managed a team within complaints & fraud? Are you looking for a role where you can work from home 2 days per week? Do you want to work with one of the UK’s most recognisable company? Sudale Search is excited to be engaged with this Financial...

  • Contact Centre Manager

    Found in: Talent UK 2A C2 - 4 days ago


    London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.What the job will be doing * Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact...

  • Contact Centre Manager

    Found in: Whatjobs ES C2 - 4 days ago


    London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London.What the job will be doing * Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact including...


  • London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London. What the job will be doing * Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact...


  • London, United Kingdom Marks Consulting Partners Limited Full time

    Marks Consulting Partners are currently looking for a Contact Centre Manager to work with one of our Housing Association clients in Central London. Maintaining wait time within the proposed target, delighting customers by offering a first-class service. * Developing a culture of resolutions at the first point of contact including complaints handling. *...


  • London, United Kingdom Supper Full time

    About SUPPER: SUPPER is a dynamic and innovative company dedicated to providing exceptional dining experiences. As a Contact Centre Agent, you will play a crucial role in ensuring our customers and partners receive outstanding service across various communication channels. Key Responsibilities: **Customer and Partner Interaction**: - Provide accurate and...

  • Contact Centre Agent

    2 weeks ago


    London, United Kingdom CitySprint Full time

    **Contact Centre Agent | Hybrid | Permanent** **Location : London/Hybrid** **Salary:£21,548** **Shifts : Various shifts between 07:00 & 19:00, 5 in 7 working days** **Hours : 40 Working Hours** **Benefits**: - 23 days Holiday (increases after worked with us for 3 years) - Day off for your Birthday - Death in Service - Enhanced Maternity and...


  • London, United Kingdom Cleveland Clinic London Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare._ - We believe that every life deserves world class healthcare._ Job Summary **Salary**: £26,000 Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pm Location: 40 Grosvenor Place, London, SW1X 7AW - full-time in...


  • London, United Kingdom Imperial College Healthcare NHS Trust Full time

    Do you want to utilise and continue to grow your communication and customer services skills, within a diverse and collaborative, patient focused team, then look no further. Patient Service Care (PSC), provides an outpatient booking, diagnostic booking, inpatient / day case booking and switchboard service. The PSC is a contact centre for patients and...


  • Kingston upon Thames, Greater London, United Kingdom Foundever Full time

    We want a Swedish speaking Team Manager to support our client within our Kingston Upon Thames site. At Foundever, you will find our contact centre jobs surprising. Here, you can improve your quality of life and grow your career. We advocate a people first approach throughout our business with customer service as our area of expertise. In our busy...


  • Westminster, United Kingdom Inside Avenue Recruitment Full time

    **Business Centre Operations Assistant** **Base Salary**: £25,000 - £28,000 - based on experience **Location**: Westminster, Central London **Hours**: 8:30am - 5:30pm (Monday - Friday). **Start Date**:Immediate / After Notice Period **Two Stage Interview**: 1st interview via Teams; thefinal interview is office-based - **Our client is a nationwide...

  • Contact Centre Advisor

    Found in: Talent UK C2 - 7 days ago


    London, United Kingdom Cleveland Clinic Full time

    Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare. We believe that every life deserves world class healthcare. Job Summary Salary: £26,000Hours: Rota between the hours of Monday - Friday 7:30am - 8:00pm and Saturdays 7:30am - 3:30pmLocation: 40 Grosvenor Place, London, SW1X 7AW - full-time in the...


  • London, United Kingdom eFinancialCareers Full time

    **Job Title: Avaya Contact Centre Engineer** **Corporate Title: Vice President** **Location: Chester and Bromley** I hope you see below, a description of a type of person who will be successful on this team rather than a long list of must haves. If you see yourself, please apply. **About you**: You will be a solutions engineer who is responsible for...


  • Romford, Greater London, United Kingdom Vibe Recruit Full time

    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising to £26,000 following probation, plus...


  • London, United Kingdom TIFFANY & CO Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom TIFFANY & CO Full time

    The Client Care Advisor is a highly skilled, contact centre based individual who manages diverse customer needs (including. new sales opportunities, client relationship building to encourage repeat purchase, after-sales support and general enquiries) within a luxury omni-channel environment (including. The Client Care Advisor finds ways to provide an...


  • London, United Kingdom Nuffield Health Full time

    HEAD OFFICE Contact Centre Team Lead - Parkside Hospital Contact Centre Team Lead - Parkside Hospital Wimbledon, London | Patient Services | Permanent | Full time Competitive salary, dependent on experience 37.5 hours per week Are you passionate about customer service? You could join the UK’s leading Healthcare Charity. We’re recruiting a great...


  • North London, United Kingdom Look Ahead Care and Support Full time

    We're looking for a kind, compassionate and efficient Customer Contact Centre Officer to join our Customer service team located at our Head Office moving to Caledonian Road this year. £25,600.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression. Want to feel...


  • Lewisham, Greater London, United Kingdom Network Recruitment Solutions Full time

    NRS Contact Centre (NRSCC) is a child contact centre based in Lewisham South East London. We are looking to recruit a full time child contact supervisor on a 6 month rolling contract to join our team. NRSCC provides services to local vulnerable children and their families, you would need to be able to support and safeguard the children who attend the...


  • London, United Kingdom HQ Theatres Full time

    **Reporting to Sales and Customer Service Manager** London Theatre Direct (LTD) is a live entertainment ticketing business that sells theatre tickets in the West End, nationally and internationally. London Theatre Direct is part of the Trafalgar Entertainment Group. **Job Purpose** As part of the Customer Care and Sales Contact Centre team, maximise...