Quality Assurance Officer Contact Centre
3 weeks ago
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract.
This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension, and life insurance Key Responsibilities and Duties of a Quality Assurance Officer Completion of telephony call recording reviews on a weekly/monthly basis, as per targets set.Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MI
Provide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basis
Developing training plans for all Agents
Update of Memo/Text Log to agents
Agent process Manuals for all clients to be developed/updated
Support other team members as and when required Skills and Experience of a Quality Assurance Officer Excellent attention to detail
Previous experience with 1 to 1 coaching
Excellent communication skills both written and verbal
Ability to build and develop relationships at all levels
Self-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information. For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy #J-18808-Ljbffr
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Quality Assurance Officer Contact Centre
1 month ago
Romford, United Kingdom Vibe Recruit Full timeJob Title: - Quality Assurance Officer Contact Centre- Contract Type: - Permanent- Location: - Romford- Industry: - Contact Centres- Reference: - HQ558_1713446518- Contact Name: - Naomi Gibbs- - Job Published: - 18 April 2024 Job Description Vibe Recruit's client are looking to appoint a **Quality Assurance Officer** on a full time, permanent...
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Quality Assurance Officer Contact Centre
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Romford, United Kingdom Vibe Recruit Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension,...
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Quality Assurance Officer Contact Centre
3 weeks ago
Romford, United Kingdom Vibe Recruit Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension,...
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Romford Town, United Kingdom Vibe Recruit Limited Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension,...
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Romford, South East, United Kingdom VIBE RECRUIT LIMITED Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. Interested in this role You can find all the relevant information in the description below.This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from...
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Quality Assurance Officer
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