Quality Assurance Officer Contact Centre
3 weeks ago
Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension, and life insuranceKey Responsibilities and Duties of a Quality Assurance OfficerCompletion of telephony call recording reviews on a weekly/monthly basis, as per targets set.Maintenance of a QA data spreadsheets and compilation of monthly/quarterly/annual MIProvide feedback to Call Centre Supervisor, Area Managers and Field Agents from the call listening on a weekly basisDeveloping training plans for all AgentsUpdate of Memo/Text Log to agentsAgent process Manuals for all clients to be developed/updatedSupport other team members as and when required Skills and Experience of a Quality Assurance OfficerExcellent attention to detailPrevious experience with 1 to 1 coachingExcellent communication skills both written and verbalAbility to build and develop relationships at all levelsSelf-motivating, excellent interpersonal skills, ability to influence, prioritise effectively and work to tight deadlines If you are an experienced Quality Assurance Officer and looking for your next career move, please upload your CV today or call Naomi on (phone number removed) for more information. For more information, please contact Naomi on (phone number removed). Vibe Recruit is acting as an Employment Agency in relation to this vacancy
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Quality Assurance Officer Contact Centre
1 month ago
Romford, United Kingdom Vibe Recruit Full timeJob Title: - Quality Assurance Officer Contact Centre- Contract Type: - Permanent- Location: - Romford- Industry: - Contact Centres- Reference: - HQ558_1713446518- Contact Name: - Naomi Gibbs- - Job Published: - 18 April 2024 Job Description Vibe Recruit's client are looking to appoint a **Quality Assurance Officer** on a full time, permanent...
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Quality Assurance Officer Contact Centre
3 weeks ago
Romford, United Kingdom Vibe Recruit Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension,...
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Quality Assurance Officer Contact Centre
4 weeks ago
Romford Town, United Kingdom Vibe Recruit Limited Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension,...
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Quality Assurance Officer Contact Centre
3 weeks ago
Romford, South East, United Kingdom VIBE RECRUIT LIMITED Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. Interested in this role You can find all the relevant information in the description below.This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from...
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Quality Assurance Officer
1 month ago
Romford, United Kingdom Vibe Recruit Full timeJob Title: - Quality Assurance Officer- Contract Type: - Permanent- Location: - Romford- Industry: - Contact Centres- Reference: - Romford_1701254809- Contact Name: - Saskia Parker- - Job Published: - 29 November 2023 Job Description **Quality Assurance Officer** **Full Time, Permanent** **Romford** **£25,000 rising to £27,000 following probation** A...
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Contact Service Advisor
4 weeks ago
Romford, United Kingdom Contact Centre Recruitment Full time**Contact Service Advisor** **Location: Romford** **Salary: £23,000 - £25,000 (Plus excellent bonus and benefit package)** **Monday - Friday 8:00am - 6:00pm (some flexibility is needed)** Our client is a fast growing specialists in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team...
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Quality Assurance Officer
14 hours ago
Romford, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance OfficerApply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Location: Romford, EssexSalary: £24-26kHours: 40 per weekJob Type: Full time, permanentPurpose of role:A great opportunity has come up for a Quality Assurance Officer to work for a...
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Quality Assurance Officer
10 hours ago
Romford, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance OfficerLocation: Romford, EssexSalary: £24-26kHours: 40 per weekJob Type: Full time, permanentPurpose of role:A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex. Reporting into the...
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Quality Assurance Officer
11 hours ago
Romford, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance Officer Location: Romford, Essex Salary: £24-26k Hours: 40 per week Job Type: Full time, permanent Purpose of role: A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex. Reporting...
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Quality Assurance Officer
23 hours ago
Romford, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance OfficerLocation: Romford, EssexSalary: £24-26kHours: 40 per weekJob Type: Full time, permanentPurpose of role:A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex. Reporting into the...
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Quality Assurance Officer
15 hours ago
Romford, Greater London, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance Officer Location: Romford, Essex Salary: £24-26k Hours: 40 per week Job Type: Full time, permanent Purpose of role: A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex. ...
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Quality Assurance Officer
9 hours ago
Romford, Greater London, United Kingdom Versende Ltd Full timeJob Description Job Title: Quality & Compliance Assurance Officer Location: Romford, Essex Salary: £24-26k Hours: 40 per week Job Type: Full time, permanent Purpose of role: A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in...
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Quality Assurance Officer
21 hours ago
Romford, Greater London, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance Officer Location: Romford, Essex Salary: £24-26k Hours: 40 per week Job Type: Full time, permanent Purpose of role: A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex. ...
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Quality Assurance Officer
21 hours ago
Romford, Greater London, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance Officer Location: Romford, Essex Hours: 40 per week Job Type: Full time, permanent A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex. Reporting into the Compliance...
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Quality Assurance Officer
15 hours ago
Romford, Greater London, United Kingdom Versende Ltd Full timeJob Title: Quality & Compliance Assurance Officer Location: Romford, Essex Hours: 40 per week Job Type: Full time, permanent A great opportunity has come up for a Quality Assurance Officer to work for a leading Utility company based in Romford, this is a full time position based 5 days a week in Romford Essex. Reporting into the Compliance...
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Quality Assurance and Appeals Officer
4 weeks ago
Romford, United Kingdom London Borough of Havering Full time**Job Description Grade 5 £30,699- £33,819 Pro Rata (Part Time 18 hours per week)** This is a key role within Benefit Services. You will provide assurance that Housing Benefit & Council Tax Support claims and transactions within the system are accurate, correct and not fraudulent. You will prepare, submit and present appeal cases to the independent...
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Sales Team Leader
9 hours ago
Romford, Greater London, United Kingdom Made Employment Ltd Full timeHave you managed large teams of at least 15 people within a busy call centre environment? Attractive annual leave UNCAPPED BONUS Pension Employee Assistance Programme Monday - Friday only Lead, manage and drive your team performance to meet both our client's and their customer led KPI’s and requirements. Driving individual and team performance...
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Call Centre Team Leader
23 hours ago
Romford, United Kingdom Made Employment Ltd Full timeHave you managed large teams of at least 15 people within a busy call centre environment? Can you coach and inspire teams to succeed? If so, then this is the job for you!Our client are looking for a team leader to join their busy contact centre based in Romford.Benefits * Attractive annual leave * UNCAPPED BONUS * Pension * Employee Assistance Programme ...
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Customer Contact Agent
1 month ago
Romford, United Kingdom Vibe Recruit Full timeJob Title: - Customer Contact Agent- Contract Type: - Permanent- Location: - Romford- Industry: - Contact Centres- Reference: - HQ699_1686558603- Contact Name: - Naomi Gibbs- - Job Published: - 12 June 2023 Job Description My client based in Romford are looking to expand their Customer Service team. If you'd like to join a growing company with excellent...
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Customer Contact Agent
1 month ago
Romford, United Kingdom Vibe Recruit Full timeJob Title: - Customer Contact Agent- Contract Type: - Permanent- Location: - Romford- Industry: - Contact Centres- Reference: - HQ699_1689246785- Contact Name: - Naomi Gibbs- - Job Published: - 13 July 2023 Job Description My client based in Romford are looking to expand their Customer Service team. If you'd like to join a growing company with excellent...