Customer Contact Agent

2 weeks ago


Romford, United Kingdom Vibe Recruit Full time

Job Title:
- Customer Contact Agent- Contract Type:
- Permanent- Location:
- Romford- Industry:
- Contact Centres- Reference:
- HQ699_1689246785- Contact Name:
- Naomi Gibbs-
- Job Published:
- 13 July 2023 Job Description

My client based in Romford are looking to expand their Customer Service team. If you'd like to join a growing company with excellent basic salary aswell as commission and incentives then look no further

The primary purpose of the role is to deliver excellent customer service by working in their Customer Contact team. This is a key customer facing role predominantly telephony based helping to assist our clients and their customers find the right solution to manage their outstanding utility bills and arrears. You will also assist our agents in the field set up and agree payment plans and process payments from customers.

Operating in a contact centre environment dealing with both inbound and outbound calls.

**Within this role you will**:

- Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.
- Answer incoming call to assist our field agents in dealing with our clients' customers.
- Assist with general queries.
- Make outbound calls to customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
- Liaise directly with clients aswell as customers.
- Manage calls within the company agreed quality framework
- Work in collaboration with other contact centre agents to ensure overall team service levels are achieved.

**In order to be successful in this role you will need**:

- Previous experience working in a call centre/customer contact centre (essential)
- Previous experience working within a Debt Management business (desirable)
- Organised and can accurately follow protocols to deliver a high and consistence service.
- Active listening and ability to summarise conversation to customer
- Adaptable, flexible, and react positively to change.
- Good work ethic with the ability to work within defined timescales.
- Polite, patient, empathetic and understanding of people's personal circumstances.
- Approachable and self-motivated.
- Able to work in a team environment and be able to multitask.
- Proficient in Microsoft Office, and able to adapt to custom built CRM systems.
- Proven track record of achieving targets and / or Key Performance Indicators

If this sounds like you and you would like to know more then please get in touch asap

For more information please contact Naomi on 07506 949615


  • Telesales Agent

    7 days ago


    Romford, United Kingdom Connect and Save Ltd Full time

    **About us** Connect and Save Ltd is a small but growing business in Romford. We are professional, agile and innovative. We are currently in a growth phase so its an exciting time to be joining us. Our work environment includes: - Modern office setting - Growth opportunities - Regular social events - Lively atmosphere **Join our team in Romford...


  • Romford, United Kingdom Right Choice Insurance Brokers Full time

    **JOB TITE**:Customer Service Agent (Insurance) January Start. Salary Increase to Basic £22,800 in April. This does not include Monthly Performance Bonus **Reports To**: Customer Service Team Manager **MAIN PURPOSE AND SCOPE OF THE JOB** To manage client communications, by interacting directly with new and existing clients and to complete the...


  • Romford, United Kingdom Vibe Recruit Full time

    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising to £26,000 following probation, plus...

  • Quality Assurance Officer Contact Centre

    Found in: Whatjobs ES C2 - 5 days ago


    Romford, United Kingdom Vibe Recruit Full time

    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension,...

  • Quality Assurance Officer Contact Centre

    Found in: Talent UK 2A C2 - 5 days ago


    Romford, United Kingdom Vibe Recruit Full time

    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients.Location: Romford Salary: £24,000, rising to £26,000 following probation, plus pension,...


  • Romford, Greater London, United Kingdom Vibe Recruit Full time

    Vibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. Location: Romford Salary: £24,000, rising to £26,000 following probation, plus...


  • Romford, United Kingdom Connect and Save Ltd Full time

    Join our team in Romford today! You will be making outbound calls to members of the public who have requested to be contacted to get a new insurance policy or have opted in to have an existing insurance policy reviewed. You will be the first point of contact on our customers journey. You will be required to accurately take as much relevant client...


  • Romford, United Kingdom Connect and Save Ltd Full time

    Join our team in Romford today! You will be making outbound calls to members of the public who have requested to be contacted to get a new insurance policy or have opted in to have an existing insurance policy reviewed. You will be the first point of contact on our customers journey. You will be required to accurately take as much relevant client...


  • Romford, United Kingdom Connect and Save Ltd Full time

    Join our team in Romford today! You will be making outbound calls to members of the public who have requested to be contacted to get a new insurance policy or have opted in to have an existing insurance policy reviewed. You will be the first point of contact on our customers journey. You will be required to accurately take as much relevant client...


  • Romford, United Kingdom Adecco UK Full time

    **Customer Service Adviser To work as part of the Contact Centre Team answering Environment and Housing telephone enquiries from residents. The role is full time position, Monday - Friday 8:50 - 17:02 (36hrs per week). **Previous local authority customer service experience desired** The primary purpose of this role is to provide a professional and...


  • Romford, United Kingdom Contact Roller Shutters Ltd Full time

    We are looking for experienced industrial door/ roller shutter maintenance engineers to join our company. We have a large portfolio of customers with ongoing six monthly and yearly maintenances which need to be carried out on their roller shutters and various industrial doors. Working hours will be 7:30am to 5:30pm with lots of overtime opportunities. The...

  • Senior Property Manager

    Found in: Whatjobs ES C2 - 5 days ago


    Romford, United Kingdom Kings Permanent Recruitment Ltd Full time

    Senior Property ManagerYou will be overseeing a property portfolio of over 400 managed properties and working alongside the Lettings team and a Senior Property Manager.You will ideally be ARLA qualified.Impressive salary on offer of £35,000. You will work full time Monday to Friday from 9.00am to 6.00pm.Senior Property Manager * Dealing with repair and...


  • Romford, United Kingdom Connect and Save Full time

    **Business Admin Apprentice - Connect and Save** **National Minimum Wage** We are looking for an enthusiastic, confident and friendly individual to assume the role of Business Administrator. Join our team in Romford today! Why Work For Us? - This is a fantastic sales role opportunity within a very progressive company. - Connect and Save is a fast-growing...


  • Romford, United Kingdom Howells Solutions Full time

    **Repairs Planner / Scheduler - Social Housing Repairs & Maintenance** **Full-Time, Permanent position** **Based in Romford/Essex** **Salary: £24-25k** Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find experienced, and proactive Repairs...


  • Romford, Greater London, United Kingdom Kings Permanent Recruitment Ltd Full time

    Senior Property Manager You will be overseeing a property portfolio of over 400 managed properties and working alongside the Lettings team and a Senior Property Manager. You will ideally be ARLA qualified. Impressive salary on offer of £35,000. You will work full time Monday to Friday from 9.00am to 6.00pm. Senior Property Manager * Dealing with repair and...


  • Romford, Greater London, United Kingdom Kings Permanent Recruitment Ltd Full time

    Senior Property Manager You will be overseeing a property portfolio of over 400 managed properties and working alongside the Lettings team and a Senior Property Manager. You will ideally be ARLA qualified. Impressive salary on offer of £35,000. You will work full time Monday to Friday from 9.00am to 6.00pm. Senior Property Manager Dealing with repair and...

  • Library Assistant

    23 hours ago


    Romford, United Kingdom Adecco UK Full time

    **Library Assistant** Working part time hours (18/22 hour per week) This will include one late night per week until 8pm and alternating Saturdays working on a rota Must have excellent customer service skills and good Listening skills. Basic computer knowledge required. Know how to use LMS (Library Management system ) would be an advantage as-well as...

  • Vehicle Technician

    Found in: Talent UK 2A C2 - 1 week ago


    Romford, United Kingdom Pembrook Resourcing Full time

    Vehicle TechnicianPembrook Resourcing are looking for a Vehicle Technician to join their client, a well renowned dealership within the area.Our client’s workshop is expanding and are looking to hire a vehicle technician to join the team. You should have demonstrated experience as a vehicle technician/mechanic with cars and light trucks. You will be...

  • Account Co-ordinator

    22 hours ago


    Romford, United Kingdom Berry Recruitment Full time

    Do you thrive on a challenge? Berry Recruitment, a growing and dynamic recruitment company, are currently seeking an enthusiastic and customer-focused Account Co-Ordinator for their thriving and fun Brentwood team, where no two days are the same! As Account Co-Ordinator, your main responsibilities will be: - Resourcing temporary workers for a range of...

  • Credit Controller

    22 hours ago


    Romford, United Kingdom Right Choice Insurance Brokers Full time

    To work with customers to collect their outstanding debts. Liaise with debt collection agencies, reply to customers and agencies with anyqueries they may have. Respond to Insurers regarding outstanding premiums. Assist customer services and the fraud team whereneeded. This job role falls under the FCA’s Senior Managers and Certification Regime (SMCR)...