Customer Service Agent

2 weeks ago


Romford, United Kingdom Right Choice Insurance Brokers Full time

**JOB TITE**:Customer Service Agent (Insurance)

January Start.

Salary Increase to Basic £22,800 in April. This does not include Monthly Performance Bonus

**Reports To**: Customer Service Team Manager

**MAIN PURPOSE AND SCOPE OF THE JOB**

To manage client communications, by interacting directly with new and existing clients and to complete the administration of a policy.

**DUTIES AND KEY RESPONSIBILITIES**
- Answering incoming calls
- Handling enquiries
- Offering customers products and services
- Performing administrative functions
- Updating client accounts
- Processing customer correspondence
- Handling confidential information including client bank details
- Taking payments over the telephone
- Liaise with Insurers
- Adhere to guidelines set by the Financial Conduct Authority
- Comply with the Data Protection Act

**CRITERIA SKILLS AND ABILITIES**
- Be computer literate
- Excellent customer service skills
- Strong oral and written communication
- Professional and flexible
- Manage stress
- Resolve problems
- Be driven and have a positive attitude
- Manage multiple tasks
- Meet targets
- Administration and organisation
- Be sales focused
- Active listening

**EXPERIENCE**
- Within a similar role is preferable but not a necessity as full training will be provided
- Within the insurance sector is preferable but not a necessity as full training will be provide

**KNOWLEDGE**
- Of the insurance sector is preferable but not a necessity as full training will be provided

**PERSONAL ATTRIBUTES AND OTHER REQUIREMENTS**
- Be willing to work a shift pattern
- Week 1 Monday - Friday 8am-5pm Weekend off
- Week 2 Monday -Friday 8am - 5pm Weekend off
- Week 3 Monday - Friday 9am
- 6pm. Saturday 9am - 4pm

**PERFORMANCE RELATED BONUS TO BE DISCUSSED AT INTERVIEW**

**Job Types**: Full-time, Permanent

**Salary**: From £21,500.00 per year

**Benefits**:

- Casual dress
- Company pension

Schedule:

- 8 hour shift
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: One location



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