Sales and Service Agent

1 month ago

Romford, United Kingdom Gallagher Full time

**Sales and Service Agent - Insurance**
**Summary of the role**:

- These are full-time, permanent roles
- We are based in Romford with easy access from bus links, we are located a 5-minute walk from the train station. No on-site car parking, adjacent car parking is £60 per month
- 37.5 hours per week. Our hours are Monday to Friday, between 8:30am - 7:00pm
- Saturday shift once every 3 weeks, 9am - 5pm
- Sunday shift once every 4 weeks, 10am - 4pm
- The starting salary is £23,000 to £25,000 with commission & bonus opportunities of £3,000 to £8,000
- We have a 5-week structured training programme and a dedicated training team to ensure you have all the support you need to be successful. New colleagues are supported on the phones from their 4th week with us

**What you’ll be doing**:
In this role, you will be helping customers to find insurance policies that meet their needs. We specialise in Caravan, Motorhome, Car, Home and Pet Insurance. We are currently running schemes for **BMW** Motored and the **Post Office**, as well as our own **Devitt brand**. This role requires no cold calling and will utilise your communication skills to build rapport and provide excellent customer service to existing clients.

You might need to balance multiple tasks at the same time, utilise a range of systems and work in a dynamic, friendly, agile team.
**Skills and experience we’re looking for**:

- Previous call centre experience is not necessary but desirable. We provide full training which covers everything from our product range to our phone system
- Experience in a previous customer-facing role is preferable, such as within retail, hospitality, care, education, or sales
- You will enjoy speaking to people and will use your outstanding communication skills to speak openly and expertly on the phone to customers. You will be able to build strong rapport and take a genuine interest in their needs

**Benefits**:

- Annual salary of £23,000 to £25,000 with commission & bonus opportunities of £3,000 to £8,000
- Benefits include 25 days holiday, pension, and life insurance
- Training opportunities
- Progression opportunities (all current team leaders have been hired from within)

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive, and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age, and those with caring responsibilities.

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of the team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you’d like to join, we’d love to hear from you.

Job Reference: GALL00008

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