Customer Contact Agent

2 months ago


Romford, United Kingdom Vibe Recruit Full time

Job Title:
- Customer Contact Agent- Contract Type:
- Permanent- Location:
- Romford- Industry:
- Contact Centres- Reference:
- HQ699_1679392381- Contact Name:
- Naomi Gibbs-
- Job Published:
- 21 March 2023 Job Description

Vibe Recruit's client are looking to appoint Customer Contact Agents on a full time permanent contract.

This is a key customer facing role predominantly telephony based helping to assist their clients and their customers.

The role is located in their Romford office and involves working with a growing team that works across a range of working times to deliver the full range of services we provide.

**Key Responsibilities and Duties**
- Answer incoming calls from clients' customers to discuss and arrange suitable resolutions based on their personal circumstances.
- Answer incoming call to assist the field agents in dealing with their clients' customers.
- Assist their clients' customers with their general queries.
- Make outbound calls to their client's customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.

**Skills & Experience**

Essential:

- Minimum 18 months previous experience working in a call centre/customer contact centre
- Organised and can accurately follow protocols to deliver a high and consistence service.
- Active listening and ability to summarise conversation to customer
- Adaptable, flexible, and react positively to change.
- Polite, patient, empathetic and understanding of people's personal circumstances.
- Proficient in Microsoft Office, and able to adapt to custom built CRM systems.

Desirable:

- Able to plan and efficiently manage own workload.
- Previous experience in the debt resolution and collections process.
- Initiative and independence
- Personal resilience

For more information please contact Naomi on 07506 949615



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