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Inbound Contact Centre Agent

1 month ago

Romford, United Kingdom AllClear Travel Insurance Full time

**About Us...**

AllClear are an award-winning specialist insurance company, focused on travel. Due to significant growth, we're expanding our teams in both Romford and Cardiff and are looking for passionate sales people

**Key Responsibilities...**
- You will be responsible for handling inbound calls from customers wishing to purchase medical travel insurance
- You will need to identify customers’ needs to provide appropriate optional extras so you can maximise your sales opportunities
- You will need to achieve personal sales and performance targets, which contribute to the overriding business objectives

**Role Requirements...**
- Target and results driven
- Passionate about service excellence and customer experience
- Experience in a sales role with a successful proven track record
- Ability to discuss sensitive topics with your customers

**What we Offer...**

A starting salary of £25,000, inclusive of a training bonus of £250 for the first 6 months. From six months onwards the OTE is a very realistic £35,000 or more with our generous monthly Commission Scheme and quarterly Elite Bonus.
- 32 days holiday - increasing with length of service (inc. bank holidays)
- Day off for your birthday
- Holiday Buy Scheme
- Free food and drink including pizza days and lots of sweet treats
- The option to work remotely after your probationary period
- Health Cash Plan - we pay for your day-to-day medical costs
- Perkbox - online discounts portal, saving you money on everyday spend e.g., cinema trips, eating out, and all your retail shopping
- Tech Scheme - supporting the cost of purchasing the latest tech
- Cycle to Work Scheme - supporting the cost of purchasing a new bike
- Employee Assistance Programme including paid for counselling sessions supporting employee wellness
- Study support and personal development (role and course dependent)
- Life Assurance - 4 times annual salary protection
- Pension Scheme
- Christmas Savings Club
- Discounts on our travel products for you and your family

**Hours...**

You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The Contact Centre is operational during the following hours:
8:30am to 8:00pm Monday to Friday

9:00am to 5:30pm Saturday

10:00am to 5:00pm Sunday

9:00am to 5:00pm Bank Holidays

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 21-37.5 per week

**Salary**: £25,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Day shift
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Romford: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work from the office for the first 6 months?

Work Location: In person

Expected start date: 15/05/2023

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