Credit Controller

To work with customers to collect their outstanding debts. Liaise with debt collection agencies, reply to customers and agencies with anyqueries they may have. Respond to Insurers regarding outstanding premiums. Assist customer services and the fraud team whereneeded.

This job role falls under the FCA’s Senior Managers and Certification Regime (SMCR) conduct rules. This is due to the nature of your jobrole falling within financial services activity. It is your responsibility to adhere to the conduct rules.

**DUTIES AND RESPONSIBILITIES**
- Performing administrative functions
- Updating client accounts
- Processing customer correspondence
- Post payments by Insurers and other third parties
- Complete payment reports via Realex
- Contacting customers regarding their policy debts and resolving them
- Handling confidential information including client bank details
- Liaise with Insurers and finance companies
- Adhere to guidelines set by the Financial Conduct Authority
- Comply with the Data Protection Act

**SKILLS AND ABILITIES**
- Be computer literate
- Excellent customer service skills
- Strong oral and written communication
- Professional and flexible
- Manage stress
- Resolve problems
- Be driven and have a positive attitude
- Manage multiple tasks
- Meet targets
- Administration and organisation
- Be sales focused

**EXPERIENCE**
- Within a similar role is preferable but not a necessity as full training will be provided
- Within the insurance sector is preferable but not a necessity as full training will be provided

**PERSONAL ATTRIBUTES**
- Be willing to work a shift pattern
- Be a good team worker demonstrating loyalty and commitment to the company and colleagues

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Profit sharing

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Romford: reliably commute or plan to relocate before starting work (required)

Work Location: One location