Customer Service Adviser

3 weeks ago


Romford, United Kingdom Adecco UK Full time

**Customer Service Adviser
To work as part of the Contact Centre Team answering Environment and Housing telephone enquiries from residents.

The role is full time position, Monday - Friday 8:50 - 17:02 (36hrs per week).

**Previous local authority customer service experience desired**

The primary purpose of this role is to provide a professional and efficient service ensuring the delivery of excellence in customer service when handling customer contact

The key objectives are:

- To deliver to the residents of the local council excellent customer service across all access channels, resulting in high customer satisfaction, first contact resolution at every opportunity and promote a professional and positive image to all service users.
- Receive and handle enquiries across a range of front-line services, through a variety of access channels including but not limited to telephone, web and face to face, aiming to achieve first contact resolution for the customer. Respond to the majority of enquiries unless level of complexity requires hand off to Customer Services Champion or Customer Services Team Manager.
- Receive and receipt payments in compliance with the Council's financial regulations.
- To accurately input data into the required systems and databases.
- Undertake administrative duties to support the services provided to internal and external customers.
- Promote services to maximise uptake and awareness, identify and recommend ways to improve service delivery and promote, direct and assist self service to our customers

£11.82 per hour - paid weekly

Interviews to take place via Microsoft teams.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Sascha Hilder



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