Contact Service Advisor

2 weeks ago


Romford, United Kingdom Contact Centre Recruitment Full time

**Contact Service Advisor**

**Location: Romford**

**Salary: £23,000 - £25,000 (Plus excellent bonus and benefit package)**

**Monday - Friday 8:00am - 6:00pm (some flexibility is needed)**

Our client is a fast growing specialists in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company. This is a key customer facing role predominantly telephony based helping to assist our client’s clients’ and their customers find the right solution to their queries.

**Daily Duties**:

- Answer incoming calls from our clients’ customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients’ criteria.
- Answer incoming call to assist our field agents in dealing with our clients’ customers.
- Assist our clients’ customers with their general queries.
- Make outbound calls to our client’s customers to attempt to establish contact.
- Update the relevant CRM systems with the information relating to your calls from general updates, details on the resolution gained and other data such as meter reads and vulnerability information.
- Liaise directly with our clients to establish the correct resolutions for their customers.
- Manage calls within the company agreed quality framework
- Drive own performance to achieve required
- Organised and can accurately follow protocols to deliver a high and consistence service.
- Previous call centre experience REQUIRED
- Active listening and ability to summarise conversation to customer
- Adaptable, flexible, and react positively to change.
- Good work ethic with the ability to work within defined timescales.
- Polite, patient, empathetic and understanding of people’s personal circumstances.
- Approachable and self-motivated.
- Able to work in a team environment and be able to multitask.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Flexitime
- Life insurance
- Unlimited paid holidays
- Wellness programme

Schedule:

- Day shift
- Flexitime
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Romford, RM1: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years of Customer Service do you have?

Work Location: In person

Flextime


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