Customer Service

6 months ago

Swindon, United Kingdom NatWest Full time

**Direct Sales**, **Customer**:
**Customer Service - Senior Personal Banker**:
Swindon, United Kingdom

Permanent

Full Time

R-00228206

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

**Job description**:
Join us as a Customer Service - Senior Personal Banker in Swindon
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain
- quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time
- Permanent
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £25,501 per year (pro rata for hours worked)

You’ll join on a competitive salary of £25,501 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

  • Service Advisor

    6 months ago

    Swindon, United Kingdom Carite Service Centre Ltd Full time

    **About Us**: Carite Service Centre is a multi-award-winning automotive service centre dedicated to providing exceptional customer service, vehicle maintenance and repairs. With a commitment to excellence, innovation, and customer satisfaction, we have established ourselves as a trusted name in the automotive industry. **Position Overview**: We are...

  • Customer Service

    5 months ago

    Swindon, United Kingdom BraForMe Full time

    **About us** BraForMe is the leading online lingerie retailor in the UK. Partnering with some of the largest U.K and European lingerie brands, they service their international customer base through their own website and 3rd party marketplaces (eBay, Amazon, etc.). Having grown significantly in the preceding 2 years, they pride themselves on having one of...

  • Customer Service

    6 months ago

    Swindon, United Kingdom BraForMe Full time

    **About us** BraForMe is the leading online lingerie retailor in the UK. Partnering with some of the largest U.K and European lingerie brands, they service their international customer base through their own website and 3rd party marketplaces (eBay, Amazon, etc.). Having grown significantly in the preceding 2 years, they pride themselves on having one of...

  • Customer Service

    6 months ago

    Swindon, United Kingdom BraForMe Full time

    Interviews 27-29th. For Immediate start and start in 3-4 weeks. Hiring for 2 positions. **About us** BraForMe is the leading online lingerie retailor in the UK. Partnering with some of the largest U.K and European lingerie brands, they service their international customer base through their own website and 3rd party marketplaces (eBay, Amazon, etc.)....

  • Customer Service Advisor

    6 months ago

    Swindon, United Kingdom 911 Staffing Ltd Full time

    We are looking for 2 Customer Service Advisors (Full Time) for a family run company based in the Cricklade area. **About the Customer Service Role**: - Working hours are Monday to Friday, 7.30am-3.30pm + 1 in 4 Saturdays, 8am-2pm - Based in Chelworth Industrial Estate, SN6 6HE (due to location you will need own transport or live locally) - Salary is up to...

  • Customer Service Manager

    7 days ago

    Swindon, United Kingdom HAYS Full time

    Customer Service Manager Job Title: Customer Service Team ManagerLocation: Swindon (hybrid working)Salary: £40,000 per annum (depending on experience)Company: Insurance sectorAbout Us:Our client is a leading insurance company dedicated to providing exceptional service and comprehensive insurance solutions to our clients. Our commitment to excellence has...

  • Customer Service Representative

    1 month ago

    Swindon, Swindon, United Kingdom OutsideClinic Full time

    Job Title: Customer Service AdvisorLocation: SwindonContract length: OngoingHourly rate: £11.44 per hourHours: Full timeBackground:We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing, and happiness of older people. We do this by providing extraordinary care...

  • Customer Service Representative

    5 months ago

    Swindon, United Kingdom LONVISE Full time

    **Job Title: Customer Service Representative** **Company**: Lonvise Management Company **Location**: Swindon, United Kingdom Are you passionate about providing exceptional customer service? Lonvise Management Company is seeking a Customer Service Representative to join our dynamic team in Swindon. As a leading management company, Lonvise is committed to...

  • Customer Services Advisor

    5 months ago

    Swindon, United Kingdom Garden Trading Full time

    **Role Profile - Customer Service Advisor** Garden Trading is an online homeware and garden retailer. Operating since 1994, it takes inspiration from the British countryside and city lifestyle trends, to develop products for consumers and some of the world's leading retailers. With an impressive multi-departmental team, it services both the B2B and B2C...

  • Customer Service Manager

    3 weeks ago

    Swindon, United Kingdom HAYS Full time

    Customer Service Manager Job Title: Customer Service Team ManagerLocation: Swindon (hybrid working)Salary: £40,000 per annum (depending on experience)Company: Insurance sectorAbout Us:Our client is a leading insurance company dedicated to providing exceptional service and comprehensive insurance solutions to our clients. Our commitment to excellence has...

  • Customer Service Specialist

    6 days ago

    Swindon, Swindon, United Kingdom William Hill PLC Full time

    About the RoleWe are seeking a Customer Service Specialist to join our retail team at William Hill PLC. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience when visiting our shops.As a Customer Service Specialist, you will be the face of our brand and will...

  • Customer Service Specialist

    3 days ago

    Swindon, Swindon, United Kingdom OutsideClinic Full time

    We are OutsideClinic, the UK's leading specialist provider of eye and hearing healthcare at home. Our mission is to improve the health, wellbeing, and happiness of older people by providing clinically excellent services.As a Customer Service Specialist, you will be critical in delivering exceptional customer service to our customers. Key responsibilities...

  • Customer Service Representative

    3 weeks ago

    Swindon, Swindon, United Kingdom OutsideClinic Full time

    At OutsideClinic, we provide exceptional eye and hearing health care services at home. We are seeking a skilled Customer Service Representative to join our clinical team.Key Responsibilities:Deliver world-class customer service by resolving enquiries and taking ownership of customer issues.Triage and resolve customer complaints by providing suitable remedial...

  • Customer Service Manager

    1 month ago

    Swindon, United Kingdom HAYS Full time

    Customer Service Manager Job Title: Customer Service Team ManagerLocation: Swindon (hybrid working)Salary: £40,000 per annum (depending on experience)Company: Insurance sectorAbout Us:Our client is a leading insurance company dedicated to providing exceptional service and comprehensive insurance solutions to our clients. Our commitment to excellence has...

  • Customer Service Representative

    6 months ago

    Swindon, United Kingdom Kordian Full time

    **Job Title: Customer Service Representative** **Company: Kordian** **Location: Swindon, UK** Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, Kordian wants you to join our dynamic team as a Customer Service Representative in Swindon! **About Kordian**: At...

  • Customer Service Director

    5 months ago

    Swindon, United Kingdom Openwork UK Ltd Full time

    We are looking for an inspiring and passionate leader, who can transform our multi-channel contact and support services to** wow our customers.** As Customer Service Director, you'll be at the forefront of all Operations services provided to our customers. You'll be inquisitive and keen to challenge the status quo, **helping us do things better, faster and...

  • Customer Service Representative

    3 weeks ago

    Swindon, Swindon, United Kingdom Tesco Full time

    About the RoleAt Tesco, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring that customers have a positive shopping experience.Key ResponsibilitiesKnow your customers and serve them with passion and pride.Be knowledgeable about...

  • Customer Service Administrator

    2 weeks ago

    Swindon, United Kingdom CV-Library Full time

    Customer Service Administrator Location: Swindon Days: Monday - Friday Hours: 09:30 - 14:30 Pay: £12.39 per hour Our client is currently seeking a dynamic individual to join their team as a Customer Service Administrator. Key Responsibilities: Answering Customer Enquiries: Handle customer enquiries over the phone and via email, including...

  • Customer Service Representative

    5 months ago

    Swindon, United Kingdom Tech Connected Full time

    **Exciting Opportunity: Customer Service Representative** Are you a customer-focused individual with a knack for problem-solving? Join our team as a Customer Service Representative and become the friendly voice that our customers rely on! - Location: Swindon - Salary: Competitive, £25,000 to £30,000 per annum - Full-time Position with Flexible Hours and...

  • Customer Service Representative

    3 weeks ago

    Swindon, Swindon, United Kingdom TSB Bank plc Full time

    Job Title: Customer Service ConsultantTSB, a bank that values diversity and inclusion, is seeking a highly skilled customer service representative to join its team.About the RoleWe are looking for an exceptional individual who can provide top-notch customer service to our clients. As a Money Confidence Expert, you will be responsible for building...