Immigration Enforcement

6 months ago

Manchester, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 309934**Salary**:

- £34,350 - £36,755- AHW of up to 30% is applicable on this role (see Further Information, below, for more details).**Job grade**:

- Higher Executive Officer- Chief Immigration Officer**Contract type**:

- Permanent**Business area**:

- HO - Immigration Enforcement**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Shift Working**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Soapworks - ManchesterAbout the job

**Job summary**:

- Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.**Job description**:
The National Command and Control Unit (NCCU) is the Immigration Enforcement (IE) first point of contact for all UK Police Forces. We support the IE wider priorities by identifying immigration offenders encountered by the Police, either roadside, or in custody and referring them to Immigration Compliance and Criminal and Financial Investigations teams for further action. We act as the first point of contact for all Clandestine events as well as being the IE Communications Hub. NCCU identifies incidents of a serious and high-profile nature and provides expert coordination and support to the management of these incidents.

We are looking for confident and inspiring leaders who are proactive and can work under pressure to manage a shift working team of Immigration Officers in a fast paced, performance driven contact centre environment and drive forward a culture of high performance.

As a Team Leader you will:

- Provide effective and empowering leadership to our call handlers to ensure telephone enquiries are dealt with in an efficient and accurate manner.
- Provide advice on individual cases and authorise any further action, including the service of illegal entry and detention papers where appropriate.
- Sustain an environment where performance and customer service are maintained to a high standard. Build high performing teams by monitoring performance and when issues are identified ensure that appropriate action is taken.
- Champion a person first approach, identifying safeguarding concerns and referring / signposting to the relevant departments to protect vulnerable people.
- Produce accurate, timely, high-level communications for distribution across IE and other departments.
- Support local and national Critical Incident coordination, provide critical incident expertise and support to IE and Asylum and Protection. Provide confidence to senior managers in our handling of high-profile cases and critical incidents.
- Invoke and manage the Business Continuity Plan when necessary to ensure the core service is not lost.
- Establish and maintain working relationships with customers, key Stakeholders and wider teams across IE and Borders and Migration.
- Report to a His Majesty (HM) Inspector and support the senior management team in the delivery of a portfolio of local and national workstreams and responsibilities.
- Act as a visible role model for a professional and high performing team, driving best practice, prioritising and championing people focused activities, demonstrating the behaviours of the Leadership Statement, and delivering our vision.
- Manage talent, foster team engagement and act as a visible leader on the team. Role Model Home Office values and behaviours. This will include direct line management of Immigration Officers.

**Person specification**:

- Form part of the management team, along with the Head of Unit, five HM Inspectors, a Senior Executive Officer, three Higher Executive Officers and fifteen Chief Immigration Officers to provide strong leadership.
- Respond flexibly and proactively to business demands.
- Work with mínimal supervision and be confident in efficiently managing resources.
- Lead and drive a performance culture of accuracy, quality, quantity, and good customer service. This will include supporting functions such as Quality Assurance, Annualised Hours Working management, line management and performance management.
- Support the ‘person first’ culture, with a focus on individual cases, ensuring our processes enable careful assessment of any sensitivities and an individual’s vulnerability. Ensuring that vulnerable individuals are safeguarded and considering the proportionality, type, and timing of any Immigration Enforcement action.
- NCCU is on a journey of change. We are developing a culture where all members of the team have a voice and can influence the way we work. You will contribute to embedding Op Excellence principles to transform the way we work.
- Be prepared to work a range of shifts covering 24/7,

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