Case Progression Support Officer

5 months ago

Manchester, United Kingdom Home Office Full time

**Details**:
**Reference number**:

- 350194**Salary**:

- £24,800**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- HO - Immigration Enforcement - HO Immigration Enforcement - Civil Penalty Compliance Team**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- ManchesterAbout the job

**Job summary**:

- Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on the Immigration Enforcement careers page.**Job description**:
**Do you meet the key eligibility criteria?**

In order to be eligible, you **MUST** meet ALL the following criteria.
- I will be able to provide all the ID documents required to complete my pre-employment screening and security clearance.

Interventions, Sanctions and Compliance (ISC) is part of Immigration Enforcement and is responsible for implementing, overseeing, and operating some of the measures designed to restrict ineligible migrants from accessing benefits and services. Its aim is to encourage compliance with the immigration rules, a critical component of the overall enforcement effort is to tackle illegal migration through a series of legislative and non-legislative measures, built on a framework of compliance, deterrence and data-sharing, underpinned by safeguards, which strengthen eligibility checks on migrant access to work, benefits and services.

The Civil Penalty Compliance Team (CPCT) sits within ISC and issues civil penalties to employers found to be employing individuals without permission to work and landlords renting private sector accommodation to individuals without permission to rent in the UK. The team also manages appeal cases and has oversight of the subsequent debt recovery processes relating to unpaid civil penalties.

This is an exciting opportunity to develop and embed a wide range of skills, in a job where you can make a real difference. We will give you full and comprehensive training which will enable you to carry out this worthwhile and varied role. You will work as part of our Workflow team, providing support to our Casework areas to progress civil penalty cases, including appeal and debt cases.

**Your day-to-day work is likely to include (but is not limited to)**:

- Utilising strong decision making and analytical skills when assessing information gathered from a variety of sources, including local authorities and other government departments, to identify persons or entities, e.g. limited companies, potentially liable for civil penalties.
- Liaising confidently with Home Office colleagues to request further information on cases.
- Being able to work at pace, when managing correspondence received in inboxes or by post and either responding to the correspondence or referring it on to appropriate people to handle.
- Using strong organisational and accuracy skills to process civil penalties on our Casework and financial system.

Please note that due to the nature of the role these positions are offered on a full time basis only.

**Person specification**:
**Key responsibilities include, but are not limited to**:

- Assisting in casework progression.
- Gathering and filtering information from a wide variety of sources.
- Analysing and interpreting information to make effective decisions.
- Recording information on Home Office databases.
- Dealing with correspondence quickly and appropriately.

**Essential Criteria**

**You must be able to demonstrate**:

- Flexibility and adaptability to changing business needs.
- The ability to tackle varied tasks and balance different demands whilst delivering at pace.
- Confidence with IT systems and have the ability to quickly learn to use new or different IT platforms.
- A strong attention to detail and skills for data entry onto databases and spreadsheets.
- Good communication skills, both written and verbal.
- Strong team working skills.
- The ability to learn quickly and swiftly develop an understanding of their work.

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
- A Statement of Suitability (personal statement) (Max Word Limit: 750).

Please note your Statement of Suitability should be aligned to d

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