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Call Center Representative

2 months ago


Belfast, United Kingdom Connected Abodes Ltd Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**:

- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and requests
- Provide accurate information about products, services, and promotions
- Up sell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Follow call scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times

**Requirements**:

- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to think on your feet
- Ability to multitask and handle multiple customer inquiries simultaneously
- Ability to work flexible schedules, including evenings, weekends, and holidays

Join our team as a Call Center Representative and enjoy the opportunity to make a positive impact on our customers' experience.

**Salary**: From £24,723.50 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 24/04/2024