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![Connected Abodes Ltd](https://media.trabajo.org/img/noimg.jpg)
Call Center Representative
2 months ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.
**Responsibilities**:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and requests
- Provide accurate information about products, services, and promotions
- Up sell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Follow call scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times
**Requirements**:
- Excellent communication and interpersonal skills
- Strong problem-solving skills and ability to think on your feet
- Ability to multitask and handle multiple customer inquiries simultaneously
- Ability to work flexible schedules, including evenings, weekends, and holidays
Join our team as a Call Center Representative and enjoy the opportunity to make a positive impact on our customers' experience.
**Salary**: From £24,723.50 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 24/04/2024