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Customer Experience Coordinator

4 months ago

Bury St Edmunds, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer Experience Coordinator**
Hours: Monday to Friday 09:00 to 17:00 (Some additional hours as required with international time zones)

**Salary**: Circ £26,000
My client based in Bury St Edmunds is seeking a Customer Experience Coordinator to join their lively and busy team. The successful applicant will be responsible for a variety of essential administrative tasks and assisting with customer points of contact along their journey. The Customer Experience team sits within the Operations department, and the Customer Experience Coordinator plays a crucial role in ensuring the whole department runs smoothly.

You will also need to be a personable individual, happy to communicate with customers, assist with general customer queries and work closely on relevant projects with the rest of the Customer Experience team. You will be a pro-active individual who is always looking for ways to improve our existing processes with the customer at the heart of every decision.
- Knowledge and skills required:
- Strong planning, organisation skills and time management skills to multi-task and deal with a varied workload, ensuring the needs of the customer are always achieved and put first- Enthusiastic and self-motivated with a can-do attitude- Meticulous attention to detail- Ability to multitask- Enjoy working under pressure with a high level of accuracy- Ability to prioritise workload using own initiative to meet deadlines- Ability to work on own initiative with mínimal supervision as well as part of a team- Good computer skills (Word, Excel, SharePoint) and Salesforce, or other CRM, experience essential- Professional development aspirations- Updating Company Website and CRM regularly and accurately- Continuous improvement of CRM processes- Distributing confirmation and program details- Processing and sending information out- Processing successful identification badges- Data input and management- Assist with participants queries- Assist with participants attendance queries- Updating resellers regularly and accurately- Creating remote learning links- Ad-hoc administrative duties as requiredPlease contact Ruth for more information on 07764959511.