Customer Care Operations Coordinator

4 weeks ago


Bury St, Suffolk, United Kingdom CSC Recruitment Ltd Full time £27,000

Position Type:
Permanent


CSC Recruitment Ltd is currently in search of a proactive and skilled Customer Care Operations Coordinator to enhance their vibrant team.

This role presents an excellent opportunity for a committed individual to oversee customer care functions and guarantee exceptional satisfaction levels among new homeowners.


Management of Customer Services Communication:
Effectively handle and address customer inquiries.

  • Document Interactions: Precisely record all customer phone calls and emails in the designated system.
  • Generate and distribute weekly defect reports for each project as instructed by the Customer Service Manager.
  • Appropriately assign tasks to the Customer Support team, site personnel, and contractors to resolve issues in newly constructed homes.
  • Contractor Management: Supervise contractor performance and report any unsatisfactory results to the Head of Customer Service.
  • Coordinate and balance the scheduling of trades and CRM calendars.
  • Data Oversight: Ensure precise data entry in the system for all customer concerns and key performance indicators.

Outstanding Customer Service Expertise:
Must exhibit exceptional customer service skills.

  • Detail-Oriented: Maintain accuracy in data entry and reporting.
  • Collaborative Team Member: Work in unison with various teams and contractors to achieve shared objectives.
Competitive remuneration

  • Permanent position with opportunities for professional development
  • If you are a dedicated individual with a strong commitment to customer service and experience in coordinating care operations, we invite you to consider this opportunity to join our client's team and play a vital role in providing exceptional service to new homeowners.

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