Customer Care Operations Coordinator
4 weeks ago
Position Type:
Permanent
CSC Recruitment Ltd is currently in search of a proactive and skilled Customer Care Operations Coordinator to enhance their vibrant team.
This role presents an excellent opportunity for a committed individual to oversee customer care functions and guarantee exceptional satisfaction levels among new homeowners.
Management of Customer Services Communication:
Effectively handle and address customer inquiries.
- Document Interactions: Precisely record all customer phone calls and emails in the designated system.
- Generate and distribute weekly defect reports for each project as instructed by the Customer Service Manager.
- Appropriately assign tasks to the Customer Support team, site personnel, and contractors to resolve issues in newly constructed homes.
- Contractor Management: Supervise contractor performance and report any unsatisfactory results to the Head of Customer Service.
- Coordinate and balance the scheduling of trades and CRM calendars.
- Data Oversight: Ensure precise data entry in the system for all customer concerns and key performance indicators.
Outstanding Customer Service Expertise:
Must exhibit exceptional customer service skills.
- Detail-Oriented: Maintain accuracy in data entry and reporting.
- Collaborative Team Member: Work in unison with various teams and contractors to achieve shared objectives.
- Permanent position with opportunities for professional development
- If you are a dedicated individual with a strong commitment to customer service and experience in coordinating care operations, we invite you to consider this opportunity to join our client's team and play a vital role in providing exceptional service to new homeowners.
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