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Customer Service Coordinator
2 months ago
About the Role:
We are seeking a highly organized and customer-focused individual to join our team as a Front of House Assistant at Bannatyne. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all visitors.
Key Responsibilities:
- Greet and welcome guests with a friendly and professional demeanor.
- Manage spa bookings and appointments, ensuring a smooth scheduling process.
- Handle guest inquiries, providing information about spa services, treatments, and products.
- Process payments and maintain the reception area in a clean and tidy state.
- Assist with the promotion of spa services, special offers, and retail products.
- Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
- Ensure all visitors to the site are logged correctly, including contractors and guest passes.
Requirements:
- Strong interpersonal and communication skills, with a customer-focused attitude.
- A genuine passion for health, wellness, and customer service.
- Excellent organizational skills and multitasking abilities.
- The ability to establish rapport, build trust, and demonstrate credibility.
- Ability to work flexible hours, including weekends and holidays.
Desirable Qualifications:
- Proven experience in a receptionist or customer service role, preferably in the hospitality industry.
- Proficiency in using booking systems and basic computer skills.
About Bannatyne:
Bannatyne is a leader in the health and wellness industry, dedicated to providing exceptional service and creating a serene environment for our guests. As a Front of House Assistant, you will be part of a team that is passionate about making a difference in people's lives.
