Customer Service Representative

3 weeks ago


Bury St, Suffolk, United Kingdom Pertemps Bond Full time
Education Coordinator Opportunity

We are seeking a highly organized and customer-focused individual to join our team as an Education Coordinator. As a key member of our global education company, you will play a vital role in supporting learners and streamlining education processes.

Key Responsibilities:
  • Support learners from initial booking to completion, ensuring a seamless experience
  • Monitor attendance and follow up with absentees to optimize education processes
  • Manage customer queries and maintain the main customer-facing inbox
  • Notify and support unsuccessful learners, providing exceptional customer service
  • Collaborate with other departments to enhance the customer journey
Requirements:
  • Strong planning, organization, and time management skills to prioritize customer needs
  • Confident and professional telephone manner, with excellent communication skills
  • Experience with Office 365 and Microsoft products, with additional languages a plus

This is a rewarding role for a customer-focused individual who thrives in a fast-paced environment. If you are a proactive problem-solver with excellent organizational skills, we encourage you to apply.



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