Customer Service Representative
1 month ago
We are seeking a skilled and driven Customer Service Executive to join our team at Jobheron, a leading shipping and logistics company based in Bury Saint Edmunds.
The company specializes in moving large volumes of pallets around the UK, providing a one-stop logistics solution with a strong focus on customer satisfaction.
As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences, resolving queries and issues in a timely and professional manner, and working closely with the team to ensure seamless logistics operations.
Key Responsibilities:
- Provide exceptional customer service via phone, email, and other communication channels
- Resolve customer queries and issues in a timely and professional manner
- Collaborate with the logistics team to ensure efficient and effective operations
- Contribute to the development and implementation of customer service strategies
Requirements:
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Excellent problem-solving and analytical skills
- Knowledge of logistics and transportation industry
About Jobheron:
Jobheron is a leading shipping and logistics company dedicated to providing exceptional customer service and innovative logistics solutions. We take pride in our enthusiastic, determined, and dedicated team, and we are committed to promoting company values and ensuring customer satisfaction.
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