Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Jones Bootmaker in Bury St Edmunds. As a Customer Advisor, you will play a key role in delivering exceptional customer service and providing expert advice on shoe care and accessories to our customers.
Key Responsibilities
- Deliver outstanding customer service and ensure a positive shopping experience for all customers
- Advise customers on shoe care and accessories to complement their needs, achieving daily sales targets and KPIs
- Work collaboratively with colleagues to maintain a high level of customer satisfaction and store standards
What We Offer
- A competitive hourly rate of £11.70 (increasing to £12.05 after completing the required retail induction PaSS stages)
- A generous staff discount scheme, some of which can be shared with family and friends
- Holiday entitlement increasing with service
- Company contribution pension
- Access to the Pavers Foundation and Pavers Academy for career development and wellbeing support
Requirements
- Previous experience in a sales or customer service role is desirable, but not essential
- Excellent communication and interpersonal skills
- A 'can-do' attitude and passion for delivering exceptional customer service
Working Environment
Our stores are like a family, offering a nurturing environment to learn, grow, and thrive in, while having fun at work. We are committed to providing a positive and engaging work environment that supports the well-being and development of our colleagues.
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