Customer Service Representative

1 month ago


Bury St, Suffolk, United Kingdom Jones Bootmaker Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at Jones Bootmaker in Bury St Edmunds. As a Customer Advisor, you will play a key role in delivering exceptional customer service and providing expert advice on shoe care and accessories to our customers.

Key Responsibilities

  • Deliver outstanding customer service and ensure a positive shopping experience for all customers
  • Advise customers on shoe care and accessories to complement their needs, achieving daily sales targets and KPIs
  • Work collaboratively with colleagues to maintain a high level of customer satisfaction and store standards

What We Offer

  • A competitive hourly rate of £11.70 (increasing to £12.05 after completing the required retail induction PaSS stages)
  • A generous staff discount scheme, some of which can be shared with family and friends
  • Holiday entitlement increasing with service
  • Company contribution pension
  • Access to the Pavers Foundation and Pavers Academy for career development and wellbeing support

Requirements

  • Previous experience in a sales or customer service role is desirable, but not essential
  • Excellent communication and interpersonal skills
  • A 'can-do' attitude and passion for delivering exceptional customer service

Working Environment

Our stores are like a family, offering a nurturing environment to learn, grow, and thrive in, while having fun at work. We are committed to providing a positive and engaging work environment that supports the well-being and development of our colleagues.



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