Logistics and Sales Operations Coordinator

4 weeks ago


Bury St, Suffolk, United Kingdom Hales Group Limited Full time
Sales and Logistics Coordinator
£26,000 - £27,000 per annum DOE
Monday – Friday, 08:00-17:00
40 hours per week
Permanent

Hales Group Limited is seeking a dedicated Sales and Logistics Coordinator to enhance our dynamic team. The ideal candidate will possess a background in logistics coordination and demonstrate the ability to quickly adapt to our operational systems. A valid driver's license and personal vehicle are necessary for this role.

Key Responsibilities:
  • Serve as the primary internal liaison for the organization, facilitating communication between customers and staff.
  • Manage customer interactions, including handling quotations and order processing.
  • Coordinate and monitor customer returns while ensuring exceptional customer service standards.
  • Utilize various systems and processes effectively:
    • Employ Sage 200 and Odoo for daily business operations.
    • Leverage Microsoft Office Suite, particularly Outlook, for email communications.
  • Address and resolve any logistical challenges that may arise.
  • Handle inbound calls, responding to general inquiries and logistics-related questions.
  • Process customer orders and quotation requests efficiently.
  • Manage account inquiries, returns, and credit processes.
  • Regularly utilize Sage for account setup and management.


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