Customer Support Coordinator
6 months ago
**Customer Support Coordinator**
**Remote Role with occasional travel into office for meetings and training.**
**Must be situated in the Bury St. Edmunds area.**
**Must be able to travel to following sites for 1 month training: Shepshed, Exeter, Bury St. Edmunds and Brydekirk.**
**£24,000 to 25,000 per annum**
The Customer Support Co-ordinator is responsible for **proactively and efficiently** managing all customer and account manager requests from Order to Cash. Working closely with the regional sales team to support them with any customer related administration required from on-boarding of new customers to dealing with invoice disputes. The Customer Support Co-ordinator will work for a specific sales region but also cover any other National Sales team as and when required. **The role is home based but will require travel into office for meetings and training.**
**Tasks and responsibilities**:
- Working closely with internal departments to reduce number of invoice disputes and finding quick resolution to any queries
- Tracking all queries from customers and account managers and closure times from start to finish, taking full ownership of the query irrespective of the issues. Building a query database for monthly review to identify areas for improvement in our processes and procedures when dealing with customers.
- Onboarding of new customers -Taking information for new account forms and getting signed copies returned
- Managing of contracts and pricing updates as and when required from Account Managers
- Maintaining and taking ownership for all incoming customer/account manager queries and tracking to resolution and/or escalation to ensure swift closure.
- Reviewing trends on complaints and presenting at the OE team any areas for improvement and flagging areas of excellence
- Managing any invoice queries through to resolution - weekly review with AR to establish structured approach to all regional customer issues
- Monitoring customer returns and prompt management by Mills to avoid any credit delays and/or invoice disputes
**Your CV shows**:
- Knowledge of the feed industry (desirable but not necessary)
- Attention to detail imperative
- Time management
- Good customer facing skills
- PA experience (desirable but not necessary)
- Analytical
- Good system experience e.g. SAP/C4C/SIS
- Autonomous
**Are you the Customer Support we are looking for to join our dedicated team?**
If so, please send your CV through the **‘apply’** button.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£25,000.00 per year
**Benefits**:
- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Store discount
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Bury St. Edmunds: reliably commute or plan to relocate before starting work (required)
**Experience**:
- complaint management: 1 year (preferred)
- Customer support: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Bury St. Edmunds
Reference ID: R6792
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