Customer Services Coordinator
2 days ago
Customer Service Administrator
Location: Bury St Edmunds, Suffolk
Are you a go-getter with a sharp eye for detail and a knack for delivering top-notch customer service? If so, this might just be your next big opportunity
Our client is on the hunt for a proactive professional who thrives in a fast-paced, ever-evolving industry. They're looking for someone who's not only eager to learn and grow but also ready to tackle challenges head-on. This role is perfect for someone with ambitions of climbing the career ladder.
What's in it for you?
This isn't just a jobit's a stepping stone. With the potential to support the Head of Delivery and the wider Operations team, this role could evolve far beyond customer service administration. Think project coordination, operations support, procurementyou name it
What makes you the perfect fit?
•A team player who's also confident working independently
•A multitasking pro who can keep cool under pressure
•A self-starter with a can-do attitude and a hunger to succeed
If you're ready to bring your A-game to a role with real progression opportunities, this could be the perfect fit
Key day to day responsibilities include:
•Answering and responding to telephone enquiries within agreed SLA.
•Replying to Customer Service & Sales enquiry forms through our CRM ticketing system.
•Updating customers as required to order shortages or quality issues and checking for alternatives available.
•Responding with empathy & urgency to customer complaints & corresponding with the Manufacturers' Warranty teams.
•Working with wider team to provide answers to product & technical queries.
•Taking the opportunity to up-sell & cross sell over the phone.
•Responding to Live Web Chat.
•Processing customer returns/refunds.
•Arranging deliveries/collections.
•Supporting Despatch as appropriate printing picking & despatch notes.
•Processing orders/quotes/proforma invoices & taking payments over the phone.
Skills Required:
•Excellent attention to detail.
•Customer Service experience in an office environment would be advantageous.
•Fundamental IT Skills, CRM systems (HubSpot), Sage 200 or equivalent software experience preferred.
•Excellent communication skills with a proactive customer focus.
•Time management of workload with efficiency and accuracy.
•Managing workload under pressure.
Additional Information:
•Full Time (37.5 hours a week, 9am-5:30pm). Part time hours would be considered minimum 25 hours a week i.e. 5 hours a day
•Benefits include free parking, a workplace pension, life assurance, sales commission, share options and 23 days annual leave, plus your birthday, plus bank holidays.
•Competitive salary of circa £26,000 DOE
•Start Date: January 2025
If you are interested in being considered for this role and have the relevant experience, send your CV through to Paige today or call the office to discuss in more detail
-
Customer Services Coordinator
4 days ago
Bury St Edmunds, United Kingdom CV-Library Full timeCustomer Service Administrator Location: Bury St Edmunds, Suffolk Are you a go-getter with a sharp eye for detail and a knack for delivering top-notch customer service? If so, this might just be your next big opportunity! Our client is on the hunt for a proactive professional who thrives in a fast-paced, ever-evolving industry. They're looking for...
-
Customer Care Coordinator
2 months ago
Bury St Edmunds, United Kingdom CV-Library Full timeJob Title: Customer Care Coordinator Location: Bury St. Edmunds Salary: Up to £31,000 Hours: Monday - Friday Our client, a leading property developer with a strong presence and numerous exciting developments in the Bury St. Edmunds area, is looking for a proactive and experienced Customer Care Coordinator to join their team. This is a fantastic...
-
Customer Care Coordinator
6 months ago
Bury St. Edmunds, United Kingdom Wheatstone Solutions Ltd Full time**Customer Care Coordinator - Bury St. Edmunds - Permanent - £25,000 - £27,000** **Introduction** We are currently recruiting on behalf of our client, a House Builder for a Customer Care Coordinator to join their team for a permanent role. This role involves working closely with customers and contractors in order to resolve any defects and provide an...
-
Customer Care Coordinator
2 months ago
Bury St Edmunds, United Kingdom CV-Library Full timeCustomer Care Coordinator Bury St Edmunds, Suffolk Are you ready to make a real impact in a dynamic and fast-paced environment? Our client, a leading regional housebuilder are looking for a Customer Care Coordinator who's passionate about people and thrives in a role where no two days are the same! Based at their friendly head office just outside Bury...
-
Customer Service Coordinator
2 months ago
Bury Saint Edmunds, United Kingdom Pertemps Bond Full timeI am looking for a meticulous and articulate Customer Service Coordinator to join a growing and driven team that pride themselves on delivering top-notch customer service and creating a supportive work environment. You will play a crucial role in ensuring their satisfaction and resolving their issues efficiently at a company who is dedicated to innovation,...
-
Customer Care Coordinator
6 months ago
Bury St. Edmunds, United Kingdom Hales Group Ltd Full time**Customer Care Coordinator** £24,000-£27,000 DOE 37.5 hours per week Monday to Friday **Main duties and responsibilities**: - Handling complaints and resolving problems quickly and efficiently - Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination...
-
Customer Care Coordinator
2 months ago
Bury St Edmunds, United Kingdom CV-Library Full timeTime Appointments are delighted to be working on behalf of a well-established company who are actively recruiting for a Customer Care Coordinator to join their prestigious business. In return you will be provided with a competitive salary and an excellent benefits package. Reporting to the Head of Customer Care, the successful candidate will be dedicated to...
-
Customer Care Coordinator
4 weeks ago
Bury St Edmunds, United Kingdom Time Appointments Full timeTime Appointments are delighted to be working on behalf of a well-established company who are actively recruiting for a Customer Care Coordinator to join their prestigious business. In return you will be provided with a competitive salary and an excellent benefits package.Reporting to the Head of Customer Care, the successful candidate will be dedicated to...
-
Customer Service Coordinator
3 weeks ago
Bury St, Suffolk, United Kingdom Activate Group Limited Full timeAbout the PositionWe are looking for a highly motivated and organized individual to take on the role of Office Manager. Key responsibilities will include:Managing the reception area and providing excellent customer service to all visitors.Coordinating the movement of vehicles using our fleet of courtesy cars.Liaising with the workshop team to ensure smooth...
-
Customer Service
2 months ago
Bury St Edmunds, United Kingdom CV-Library Full timeOutline of role: Taking inbound calls, accepting orders and general queries Processing customer quotation requests Processing orders Dealing with returns and credits Taking payments Dealing with account queries Setting up accounts on Sage Monitoring overdue accounts Support to the internal sales team Support to the external sales team Dealing with logistics...
-
Customer Service
3 weeks ago
Bury St Edmunds, United Kingdom Adecco Full timeOutline of role: Taking inbound calls, accepting orders and general queries Processing customer quotation requests Processing orders Dealing with returns and credits Taking payments Dealing with account queries Setting up accounts on Sage Monitoring overdue accounts Support to the internal sales team Support to the external sales team Dealing with logistics...
-
Customer Service
4 weeks ago
Bury St Edmunds, United Kingdom Adecco Full timeOutline of role:Taking inbound calls, accepting orders and general queriesProcessing customer quotation requestsProcessing ordersDealing with returns and creditsTaking paymentsDealing with account queriesSetting up accounts on SageMonitoring overdue accountsSupport to the internal sales teamSupport to the external sales teamDealing with logistics...
-
Customer Service
1 month ago
Bury St Edmunds, United Kingdom Adecco UK Limited Full timeOutline of role: Taking inbound calls, accepting orders and general queriesProcessing customer quotation requestsProcessing ordersDealing with returns and creditsTaking paymentsDealing with account queriesSetting up accounts on SageMonitoring overdue accountsSupport to the internal sales teamSupport to the external sales teamDealing with logistics...
-
Patient Service Coordinator
3 weeks ago
Bury St Edmunds, United Kingdom Compass UK & Ireland Full timeJob Description:We are seeking a highly motivated and compassionate Patient Service Coordinator to join our team at Compass UK & Ireland. This is an excellent opportunity to make a real difference in the lives of patients and their families.About the Role:The successful candidate will be responsible for providing exceptional customer service to patients,...
-
Customer Support Coordinator
6 months ago
Bury St. Edmunds, United Kingdom Forfarmers Full time**Customer Support Coordinator** **Remote Role with occasional travel into office for meetings and training.** **Must be situated in the Bury St. Edmunds area.** **Must be able to travel to following sites for 1 month training: Shepshed, Exeter, Bury St. Edmunds and Brydekirk.** **£24,000 to 25,000 per annum** The Customer Support Co-ordinator is...
-
Experienced Customer Coordinator
4 weeks ago
Bury St, Suffolk, United Kingdom CSC Recruitment Full timeJob DescriptionThis exciting opportunity has arisen for a skilled Customer Coordinator to join CSC Recruitment in Bury St. Edmunds. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting business growth.Key Responsibilities:Database Management: Maintain accurate and up-to-date customer interaction...
-
Part-Time Customer Service Coordinator
4 weeks ago
Bury St, Suffolk, United Kingdom Cosine Group Full time**Overview of the Job**We are seeking a dedicated Customer Service Coordinator to work part-time with us on behalf of DPD. As an Account Manager, you will play a crucial role in ensuring seamless parcel delivery services to our clients.Your responsibilities will include visiting clients, training their staff, and troubleshooting any issues that may arise....
-
Service Operations Coordinator
3 days ago
Bury St Edmunds, United Kingdom OakGar Recruitment Full timeService Operations Coordinator JobWe are seeking an experienced Service Operations Coordinator to join our team in Bury St Edmunds, Suffolk. As a key member of our operations team, you will be responsible for overseeing the day-to-day running of our service, including rostering, support plans, staff deployment, and budget management.You will work...
-
Customer Service Representative
4 weeks ago
Bury St, Suffolk, United Kingdom CSC Recruitment Ltd Full timeJob DescriptionWe are seeking a proactive individual with a passion for customer service to ensure customer needs are met and deliver a seamless experience. As a Customer Care Coordinator, you will be responsible for database management, process improvement, and collaborating with various departments to reflect the high standards of our clients' brand.
-
Customer Service Coordinator
3 weeks ago
St Albans, Hertfordshire, United Kingdom Franke Full time**About the Role**We are seeking a motivated and experienced professional to join our UK team as a Customer After Sales and Installation Team Coordinator. This pivotal role ensures the smooth and efficient coordination of after-sales support and installation services for our clients.**Key Responsibilities:**Coordinate and oversee the scheduling and execution...