Customer Care Coordinator

2 weeks ago


Bury St Edmunds, United Kingdom Wheatstone Solutions Ltd Full time

**Customer Care Coordinator - Bury St. Edmunds - Permanent - £25,000 - £27,000**

**Introduction**

We are currently recruiting on behalf of our client, a House Builder for a Customer Care Coordinator to join their team for a permanent role.

This role involves working closely with customers and contractors in order to resolve any defects and provide an excellent level of customer service whilst supporting the wider team.

**The Role**:

- Reporting to the Customer Care Manager, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale and throughout their warranty period.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors and customer care operatives, scheduling works as required as closing works out keeping the customer updated along the way.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.

**Key Skills**:

- Experience of delivering high end customer service in a similar environment whether Property, Construction, Luxury Sales based industries
- Excellent communication skills
- Excellent attention to detail

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to Commute:

- Bury St. Edmunds, Suffolk (required)

Work Location: In person



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