Customer Care Coordinator

4 weeks ago


Bury St Edmunds, United Kingdom CV-Library Full time

Customer Care Coordinator
Bury St Edmunds, Suffolk

Are you ready to make a real impact in a dynamic and fast-paced environment? Our client, a leading regional housebuilder are looking for a Customer Care Coordinator who's passionate about people and thrives in a role where no two days are the same

Based at their friendly head office just outside Bury St Edmunds, you'll be the heartbeat of the customer service team, helping us deliver top-notch experiences for our customers.

What's the role all about? As a Customer Care Coordinator, you'll be the go-to person for everything customer care You'll juggle tasks like a proanswering calls, emails, and enquiries, coordinating repairs, and making sure customers feel supported every step of the way. You'll work closely with the internal teams to keep everything running smoothly. It's never boring

Your mission, should you choose to accept it:

•Be the voice of the Customer Care teamhandling calls and emails like a customer care superhero.
•Keep our systems (and the Head of Customer Care) up to date with the latest info so everyone's in the loop.
•Schedule meetings between customers and key team members, ensuring everything is prepped and perfect.
•Track and monitor repairs to ensure everything is handled efficiently and up to high standards.
•Work your magic to boost customer satisfaction scores.
•Coordinate with the site teams, contractors, and subcontractors to keep things ticking along nicely.
•Troubleshoot any issues that come your way and keep everyone informed.

What kind of superstar are they looking for?

•You're proactive, full of energy, and love getting stuck in
•You've got experience in customer care (bonus points if it's in construction, but not essential).
•You're a master communicatorboth written and verbaland can keep things running like clockwork.
•Tech-savvy? Great They're looking for someone who's comfortable using various IT systems to keep track of everything.
•You've got a positive attitude, enjoy working independently, and know how to stay calm under pressure.
•Oh, and you've got that special touch when it comes to problem-solving

What's in it for you?

•VERY Competitive salary
•Pension and health care optionsbecause they care about you.
•Gym membership discounts to keep you feeling your best.
•25 days of holiday (plus bank holidays) to relax and recharge

This is your chance to be part of an ambitious team that's going places They've got big growth plans and want you along for the ride. If you're ready to take your career to the next level and make a difference in their customers' lives, they'd love to hear from you

Send your CV through to Paige or call the office to discuss the opportunity in more detail



  • Bury St Edmunds, United Kingdom CV-Library Full time

    Job Title: Customer Care Coordinator Location: Bury St. Edmunds Salary: Up to £31,000 Hours: Monday - Friday Our client, a leading property developer with a strong presence and numerous exciting developments in the Bury St. Edmunds area, is looking for a proactive and experienced Customer Care Coordinator to join their team. This is a fantastic...


  • Bury St. Edmunds, United Kingdom Wheatstone Solutions Ltd Full time

    **Customer Care Coordinator - Bury St. Edmunds - Permanent - £25,000 - £27,000** **Introduction** We are currently recruiting on behalf of our client, a House Builder for a Customer Care Coordinator to join their team for a permanent role. This role involves working closely with customers and contractors in order to resolve any defects and provide an...


  • Bury St Edmunds, United Kingdom CV-Library Full time

    Time Appointments are delighted to be working on behalf of a well-established company who are actively recruiting for a Customer Care Coordinator to join their prestigious business. In return you will be provided with a competitive salary and an excellent benefits package. Reporting to the Head of Customer Care, the successful candidate will be dedicated to...


  • Bury St Edmunds, United Kingdom Time Appointments Full time

    Time Appointments are delighted to be working on behalf of a well-established company who are actively recruiting for a Customer Care Coordinator to join their prestigious business. In return you will be provided with a competitive salary and an excellent benefits package.Reporting to the Head of Customer Care, the successful candidate will be dedicated to...


  • Bury St. Edmunds, United Kingdom Hales Group Ltd Full time

    **Customer Care Coordinator** £24,000-£27,000 DOE 37.5 hours per week Monday to Friday **Main duties and responsibilities**: - Handling complaints and resolving problems quickly and efficiently - Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to resolve issues and make appointments for attendance, through the co-ordination...

  • Activities Coordinator

    6 months ago


    Bury St. Edmunds, United Kingdom Care UK Residential Care Services Full time

    **_Lifestyle Coordinator Vacancy_** - Full or Part time - up to 37.5 hours per week_ - Alternative weekends required_ - Pay - £10.91 per hour_ - Apprenticeships available upon request!_ If you have a passion for helping others to get the most out of life and some experience gained in a similar role, joining Care UK as a Lifestyle Coordinator may be the...

  • Care Coordinator

    4 weeks ago


    Bury St, Suffolk, United Kingdom Sanctuary Group Full time

    About the RoleWe are seeking a dedicated and compassionate Care Coordinator to join our team at Sanctuary Supported Living. As a Care Coordinator, you will play a vital role in supporting individuals who have experienced homelessness to achieve their full potential and independence.Key ResponsibilitiesAssessing customers' needs and developing personalized...


  • St. Asaph, United Kingdom Castle Green Homes Full time

    **Job Specification**: Customer Care Coordinator **Position**: Customer Care Coordinator As a Customer Care Coordinator at Castle Green Homes, you will play a vital role in ensuring the seamless management of the Willow portal and providing outstanding support to the Customer Care team. Your primary responsibilities will revolve around responding to...


  • Bury St, Suffolk, United Kingdom McCarthy Stone Full time

    Customer Service CoordinatorWe are seeking a highly organized and proactive Customer Service Coordinator to join our team at McCarthy Stone. As a key member of our Cross Penny House development in Bury St Edmunds, Suffolk, you will play a vital role in enriching the lives of our homeowners.Key Responsibilities:Welcoming visitors to the Estate office and...

  • Care Coordinator

    5 months ago


    St Helens, United Kingdom Lumina Care Full time

    **We do not do international sponsorship at this time** This is an excellent opportunity for an individual who is passionate about providing quality client care and ensuring the smooth coordination of healthcare services. We offer competitive salary depending on experience, comprehensive benefits package, and opportunities for professional growth within our...

  • Care Coordinator

    4 weeks ago


    Bury St, Suffolk, United Kingdom Elysium Healthcare Full time

    About the RoleWe are seeking a dedicated and compassionate Care Coordinator to join our team at The Chimneys Clinic. As a Care Coordinator, you will play a vital role in supporting women with emerging or personality disorders on their recovery journey.Key ResponsibilitiesConduct ward rounds and analyse behaviours to inform care planningWork collaboratively...


  • Bury St Edmunds, United Kingdom Compass Point Recruitment Full time

    About the Role:We are seeking a highly skilled Customer Care Specialist to join our team at Compass Point Recruitment. As a Customer Care Specialist, you will be the primary point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key Responsibilities:Provide timely and effective responses to customer...


  • Bury St. Edmunds, United Kingdom Forfarmers Full time

    **Customer Support Coordinator** **Remote Role with occasional travel into office for meetings and training.** **Must be situated in the Bury St. Edmunds area.** **Must be able to travel to following sites for 1 month training: Shepshed, Exeter, Bury St. Edmunds and Brydekirk.** **£24,000 to 25,000 per annum** The Customer Support Co-ordinator is...


  • Bury St Edmunds, United Kingdom CV-Library Full time

    My client, an award winning house builder, is currently seeking a Customer Care Operative. The role entails visiting customers' homes throughout East Anglia and fixing any defects. The successful candidate will be a highly competent & skilled tradesperson who has previously worked for a house builder


  • Bury St Edmunds, United Kingdom CSC Recruitment Ltd Full time

    We are seeking an experienced and proactive Customer Care Coordinator to join our client, a leading property developer in Bury St. Edmunds. This is a fantastic opportunity for an individual with a passion for customer service and a desire for growth within a reputable company.About the Role:As a Customer Experience Ambassador, you will be at the forefront of...


  • Bury St. Edmunds, United Kingdom Greene King Full time

    Company Description As a Customer Care Representative, you’ll become an integral part of a dedicated team, serving as the front line of communication between Greene King and our valued customers. Taking charge of addressing inquiries, resolving concerns, and delivering tailored solutions, you’ll be a vital guardian of customer happiness. Join us at...

  • Care Coordinator

    6 months ago


    Peasedown St John, United Kingdom HCRG Care Group Full time

    Job Introduction Are you looking for an exciting new opportunity? HCRG Care Group are recruiting Care Coordinator to work as part of our Multi-disciplinary Team. At HCRG Care Group our approach to delivering healthcare services is innovative, refreshing and above all caring. We are committed to putting patient care first and we are looking for dedicated...


  • Bury St, Suffolk, United Kingdom McCarthy Stone Full time

    McCarthy Stone is seeking a highly organised and proactive Administrator to play a vital role in our Cross Penny House development in Bury St Edmunds, Suffolk. The successful candidate will be responsible for providing exceptional customer service to our homeowners, colleagues, and visitors.Key Responsibilities:Welcoming visitors to the Estate office and...

  • Care Coordinator

    4 weeks ago


    Bury St, Suffolk, United Kingdom Elysium Healthcare Full time

    About the RoleAs a Care Coordinator at Elysium Healthcare, you will be working in a dynamic and supportive team to provide care to individuals with emerging or personality disorders. Your primary focus will be on helping patients navigate their recovery pathway, promoting a valued and fulfilled life. Your day-to-day tasks will include ward rounds, analyzing...

  • Care Coordinator

    5 months ago


    St Helens, United Kingdom Quartz Care Full time

    Quartz Care is a reputable healthcare organization committed to providing exceptional care services to individuals across Merseyside. We are dedicated to promoting independence, dignity, and well-being for our clients. As a Care Coordinator, you will play a crucial role in ensuring that our team deliver compassionate and person-centered care to enhance the...