Customer Experience Ambassador
5 days ago
We are seeking an experienced and proactive Customer Care Coordinator to join our client, a leading property developer in Bury St. Edmunds. This is a fantastic opportunity for an individual with a passion for customer service and a desire for growth within a reputable company.
About the Role:
As a Customer Experience Ambassador, you will be at the forefront of ensuring customers' needs are met, from the initial inquiry through to resolution of any post-sale issues. Working closely with various departments, you will be responsible for delivering a seamless experience that reflects the high standards of our client's brand.
Key Responsibilities:
- Customer Interaction: Act as the main point of contact for customers, managing inquiries and concerns related to property developments in the area.
- Issue Resolution: Coordinate with other departments to resolve customer issues efficiently, keeping them informed every step of the way.
- Database Management: Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Process Improvement: Identify and suggest improvements to enhance the customer journey and experience.
What We're Looking For:
We are looking for a customer-focused individual with:
- Customer Service Experience: A background in customer care is essential, ideally in property or a related field.
- Excellent Communication Skills: The ability to empathize with customers while effectively managing and resolving issues.
- Strong Organizational Abilities: Able to handle multiple cases, prioritize, and ensure timely follow-ups.
- Team Player: A positive attitude with a commitment to supporting colleagues and contributing to a collaborative team environment.
What's on Offer:
We offer a competitive salary of up to £31,000 based on experience, as well as progression opportunities within our client's company. You will also have the chance to work with a friendly and motivated team on high-profile developments in the area.
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