Customer Experience Administrator

7 months ago


Bury St Edmunds, United Kingdom Havebury Housing Partnership Full time

We own and manage c.7,500 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Here at Havebury Housing, we are looking for a **Customer Experience Administrator (12 month FTC)** to join our Customer Experience team. The role of Customer Experience Administrator is two main elements; you will deliver a combination of a consistent and fair complaints process; including being a point of contact for complainants, leading on and coordinating investigations and responses, and feeding back to the Customer Experience Manager on root causes and lessons learnt for service improvements. The second part of the role is focus on resident and customer influence and engagement. You’ll be supporting the Influence and Engagement Advisor in the day to day running of the service and investing in our communities. It will be focused on facilitating, coordinating, and supporting all engagement activities for our residents.

**Requirements**:
**_ Outline of Key Responsibilities..._**
- To lead and coordinate formal complaints into the business, ensuring that all are responded to in line with the Housing Ombudsman Service (HOS) Complaint Handling Code and all other relevant guidance
- Ensuring a fair and consistent delivery of our complaints service, giving due consideration to compensation where relevant
- To investigate, with the support of the relevant service managers, all complaints and compile a suitable response to formal complaints with a focus on the customer’s experience, and early resolution. To feedback outcomes and ensure actions from complaints are delivered by all staff
- Assisting with organising and note taking for our Resident Voice Panels and other engagement groups
- Assisting with planning and delivery of community days and events

**_We are looking for someone who has..._**
- Excellent interpersonal and communication skills
- A background in Customer Service or Experience
- Ability to build respectful working relationships with colleagues and stakeholders
- Proactive approach to resolving issues and understanding service demands and trends
- Experience of delivering against set targets, on time
- A good working knowledge of Microsoft Office (especially Word, Excel, Powerpoint, Outlook and Teams)

**Benefits**

**_ In return, we are offering..._**
- **An annual salary of £28,062.30 per annum (12 month FTC)**:

- We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds
- Flexible working around a 37 hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension - between 5% - 10% dependant on individual contribution
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Electric Vehicle salary sacrifice scheme - plus we currently have free electric charging points
- Competitive medical cashback plan



  • Bury St. Edmunds, United Kingdom Nafs Health Consultancy & Training Ltd. Full time

    NAFS Health provides Assessment, Diagnosis and Psychological treatments of individuals with emotional and mental health problems. We deliver the highest quality in all the services we provide. NAFS Health is looking for an enthusiastic and dynamic customer service administrator to join our team. This role focuses on customer services, office management and...


  • Bury St. Edmunds, United Kingdom Nafs Health Consultancy & Training Ltd. Full time

    NAFS Health provides Assessment, Diagnosis and Psychological treatments of individuals with emotional and mental health problems. We deliver the highest quality in all the services we provide. NAFS Health is looking for an enthusiastic and dynamic customer service administrator to join our team. This role focuses on customer services, office management and...


  • Bury St Edmunds, United Kingdom Hales Group Full time

    Customer Service Administrator   £25,000-£28,000 DOE Bury St Edmunds 37.5 hours a week – 9am-5:30pm (Part-time hours would be considered) Permanent     On behalf of our client based on the outskirts of Bury St Edmunds, we are searching for a Customer Service Administrator to join a welcoming and dedicated Customer Service Team, The successful...


  • Bury St Edmunds, United Kingdom Adecco Full time

    Temporary Administrator - Bury St Edmunds Pay: £12.50 an hour Hours: Monday - Thursday (08.00AM - 16.30PM) Friday (08:00AM - 12.30PM)We are recruiting for an Administrator! This is an excellent opportunity to join gain experience and development in fast growing International business. As an Administration Support, you will play a crucial role in supporting...


  • Bury St. Edmunds, United Kingdom Ambitions Personnel Full time

    Are you looking for a role which will utilise your skills in both administration and also customer service? Do you want to work in a friendly open office with people that you would call friends. Dealing with the general public via the telephone you will assist with any issues that your clients may have. They will rely on you to source the required...


  • Bury St Edmunds, United Kingdom Adecco Full time

    Temporary Administrator - Bury St Edmunds Pay: £12.50 an hour Hours: Monday - Thursday (08.00AM - 16.30PM) Friday (08:00AM - 12.30PM) We are recruiting for an Administrator! This is an excellent opportunity to join gain experience and development in fast growing International business. As an Administration Support, you will play a crucial role in...


  • Bury St Edmunds, United Kingdom Adecco Full time

    Temporary Administrator - Bury St Edmunds Pay: £12.50 an hour Hours: Monday - Thursday (08.00AM - 16.30PM) Friday (08:00AM - 12.30PM) We are recruiting for an Administrator! This is an excellent opportunity to join gain experience and development in fast growing International business. As an Administration Support, you will play a crucial role in...


  • Bury St Edmunds, United Kingdom CV-Library Full time

    Temporary Administrator - Bury St Edmunds Pay: £12.50 an hour Hours: Monday - Thursday (08.00AM - 16.30PM) Friday (08:00AM - 12.30PM) We are recruiting for an Administrator! This is an excellent opportunity to join gain experience and development in fast growing International business. As an Administration Support, you will play a crucial role in...


  • Bury St Edmunds, United Kingdom CV-Library Full time

    Customer Service Administrator   £25,000-£28,000 DOE Bury St Edmunds 37.5 hours a week – 9am-5:30pm (Part-time hours would be considered) Permanent     On behalf of our client based on the outskirts of Bury St Edmunds, we are searching for a Customer Service Administrator to join a welcoming and dedicated Customer...


  • Bury St. Edmunds, United Kingdom Build Aviator Full time

    **The Role** This role is working with Build Aviator part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. At STARK Group, we have a strong culture that is built on passionate and...


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Administrator **Salary**: £24,000 per annum **Location**: St Albans, Hertfordshire **Contract**: Permanent **Hours**: Monday to Friday 09:00 - 17:30 **COMPANY PROFILE** **SKILLS REQUIRED** - Previous customer service experience - Excellent communication skills - You work well under pressure and enjoy being in a fast...


  • Bury St. Edmunds, United Kingdom GerrardWhite Full time

    **Customer Service Administrator** **Accidental damage claims** You will be based in Bury St Edmonds **Are you looking for a customer service/administration-based role with room for professional development and growth?** **Starting Salary**:£20,375 rising to £21,375 after 3 months **Hours**: **Monday-Friday 37.5 Hours per week, shifts between 8 am-6...


  • Bury St. Edmunds, United Kingdom Hales Jobs Full time

    Customer Service Coordinator Salary DOE Monday to Friday 37.5 hours per week Main duties and responsibilities: - Process all orders received promptly with attention to any special instructions, deals or promotions. - Ensure that all orders transmitted by Electronic Data Interchange (EDI) have been thoroughly examined - Directly liaise with customers as...


  • Bury St. Edmunds, United Kingdom Vermelo RPO Full time

    **Customer Service Administrator** **Accidental damage claims** You will be based in Bury St Edmunds **Are you looking for a customer service/administration-based role with room for professional development and growth?** **Starting Salary**:£20,375 rising to £21,375 after 3 months **Hours**:Monday-Friday 37.5 Hours per week, shifts between 8 am-6 pm**...


  • Bury St. Edmunds, United Kingdom Vermelo RPO Full time

    **Customer Service Administrator** **Accidental damage claims** You will be based in Bury St Edmonds Lower Baxter St, Bury Saint Edmunds IP33 1ET United Kingdom **Are you looking for a customer service/administration-based role with room for professional development and growth?** **Starting Salary**:£20,357 rising to £21,357 after 3...


  • Bury St. Edmunds, United Kingdom Havebury Housing Partnership Full time

    We own and manage c.7,000 homes in the East of England, working closely with other agencies and stakeholders within our communities. It’s a really exciting time to join us. We’ve recently launched our new corporate plan which sets out what we want to achieve over the next 5 years, with new strategies to support our ambitions. These build on the good...


  • Bury St. Edmunds, United Kingdom West Suffolk NHS Foundation Trust Full time

    The opportunity has arisen for an experienced and conscientious administrator to support our patient experience and engagement team. The patient experience and engagement team are the central hub for patient and public feedback relating to services delivered by West Suffolk Foundation Trust; providing high quality support and assistance to our community....


  • St Albans, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Experience Executive **Salary**: £19,000 - £22,500 annum + bonus Location: Near St Albans Contract: Full time, Permanent - Monday - Friday, 9:00am - 5:30pm COMPANY PROFILE Our well-established client is looking for a positive and friendly Customer Experience Executive to join their vibrant and lively team near St Albans. They are an...


  • Bury St. Edmunds, United Kingdom Vollers UK Ltd Full time

    Reporting to the Operations Manager, the main duties of the role will include: - Entering customer orders to the in-house computer system - Tracking and tracing deliveries - Recording and responding to customer complaints - Liaising with the warehouse team to ensure customer orders are handled promptly - Liaising with the finance team to ensure customer...

  • Administrator

    2 months ago


    Bury St Edmunds, United Kingdom Compass Point Recruitment Full time

    Administrator Bury St Edmunds, Suffolk We are delighted to be supporting a construction business in their search for an Administrator to join their team. They have built a strong reputation for craftsmanship and attention to detail, creating homes their customers can be proud to own. As a Regional Administrator, you will provide essential administrative...