Customer Service/administration

21 hours ago

Bury St Edmunds, United Kingdom Build Aviator Full time

**The Role**
This role is working with Build Aviator part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Group, we have a strong culture that is built on passionate and dedicated people who thrive in taking responsibility and challenging status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

The value of equal opportunity is embedded in the way we do business and retain talent group wide. In our commitment to diversity, we welcome everyone with respect and an open mind.

We’d love to hear from you, hit apply And a member of our Internal Recruitment team will be in contact with you.

We are looking for a **Customer Service Administrator** to join our busy team at **Build Aviator in Bury St Edmunds**. At Build Aviator, our values are what makes our team, so if you are looking for a long-term career opportunity with great prospects then read on

**Is this role right for me?**

First and foremost, we always want to recruit great people that really understand our values and ways of working.
- Essential_
- Confident in working in a customer service environment
- Good written and verbal communication skills
- Confident in Microsoft office particularly Excel, MS Word, Outlook
- Excellent telephone manner
- Able to manage own workload and work to tight deadlines and prioritise demands
- A great team player
- Professional, positive, friendly and helpful
- Good literacy and numeracy skills
- Desirable_
- Previous experience within an administrative role would be advantageous
- An IT qualification is also desirable
- Knowledge of the building trade is advantageous
- Previous experience using a Customer Database
- Please note; this is a Full Time position working Monday to Friday, 8am to 5pm in our offices in Bury St Edmunds._

**What will I be doing in the role?**

The role will consist of providing telephone customer support, routine administrative tasks, for branches and customers (public & trade) on the use of **Build Aviator** for their building projects. You will also monitor customer accounts where required.
- Perform admin duties including updating databases / spreadsheets, notes and records on our in-house systems
- Speak to customers; gain reviews, upgrade customers, introduce new services / products
- Process payments

**Job Types**: Full-time, Permanent

**Benefits**:

- Flexitime

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bury St. Edmunds, IP32 7AR: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: STK00173

Flextime

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