Customer Experience Manager

1 month ago


Bury St, Suffolk, United Kingdom Sainsbury's Full time
About the Role

As a Customer Experience Manager at Sainsbury's, you will be responsible for delivering exceptional customer service and leading a team of retail professionals. Your primary goal will be to create a positive and engaging shopping experience for our customers, from the car park to the checkout.

Key Responsibilities

Develop and implement strategies to improve customer satisfaction and loyalty
Lead and motivate a team of retail staff to achieve sales and customer service targets
Collaborate with other departments to ensure seamless store operations
Analyze sales data and customer feedback to inform business decisions

What We Offer

Competitive salary and benefits package
Opportunities for career progression and professional development
Collaborative and supportive work environment
Discounts on Sainsbury's products and services

Requirements

Proven leadership and management experience in a retail environment
Excellent communication and interpersonal skills
Ability to analyze data and make informed business decisions
Passion for delivering exceptional customer service

What's Next?

If you are a motivated and results-driven individual with a passion for retail and customer service, we encourage you to apply for this exciting opportunity. As a Customer Experience Manager at Sainsbury's, you will have the chance to develop your skills and knowledge, work with a talented team, and make a real difference in the lives of our customers.

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