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Customer Service Representative

4 weeks ago

Bury St, Suffolk, United Kingdom Adecco UK Limited Full time
Job Description

We are seeking a highly motivated Customer Service Representative to join our team at Adecco UK Limited. This role is ideal for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.

Main Responsibilities
  • Taking inbound calls, accepting orders, and handling general queries with professionalism and courtesy.
  • Processing customer quotation requests in a timely and efficient manner.
  • Managing orders from start to finish, ensuring seamless execution and timely delivery.
  • Coordinating returns and credits while maintaining open communication with customers.
  • Handling payments and resolving any related issues promptly.
  • Providing support to both internal and external sales teams, fostering strong relationships and driving business growth.
  • Monitoring daily parcel and pallet deliveries, tracking shipments, and updating systems accordingly.
  • Downloading proof of delivery information and integrating it into our systems.
Key Skills and Qualifications
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • A confident and friendly telephone manner, with the ability to handle sensitive or complex issues professionally.
  • Proficiency in using a PC to communicate internally and externally, with knowledge of relevant software applications.
  • Self-management and teamwork skills, with the ability to work independently and as part of a collaborative team.
About Us

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. As an Equal Opportunities Employer, we welcome applications from diverse candidates who share our values and commitment to excellence.

What We Offer

This exciting opportunity comes with a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus benefits and a chance to grow with our company. If you're passionate about delivering exceptional customer service and working in a fast-paced environment, we encourage you to apply.