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Customer Service Representative
1 month ago
At Tesco, we're passionate about serving our customers, communities, and planet a little better every day. As a Customer Service Representative in our Bury St Edmunds Phone Shop, you'll play a key role in delivering an exceptional shopping experience for our customers.
Salary InformationThe starting salary for this role is £12.44 per hour, with opportunities to increase to £13.57 per hour for stores inside the M25. You'll also enjoy additional payments depending on location.
Job DescriptionWe're looking for a Sales and Service Associate who can provide outstanding customer service, work effectively in a fast-paced environment, and adapt to changing situations. Your key responsibilities will include:
- Delivering a great shopping trip for customers every day by following opening and closing routines, ensuring all facilities are in good working order, and acting on customer feedback.
- Creating an impression for customers that you can be proud of by role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours, and demonstrating enthusiasm to do what's right for customers.
To succeed in this role, you'll need a passion for delivering great service, greeting customers with a smile, and serving them with pride. You should also have the drive and motivation to work in a sales and service environment, be able to adapt to working in a fast-paced ever-changing environment, and possess a passion for human connection.
BenefitsAs a Sales and Service Associate at Tesco, you'll enjoy a range of benefits, including:
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes
Tesco is committed to diversity, equity, and inclusion, and we believe that everyone should feel welcome and valued at work. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. If you're passionate about delivering great customer service and want to join a team that values diversity and inclusion, then we'd love to hear from you
