Customer Service Representative

7 days ago


Bury St, Suffolk, United Kingdom NHS Full time

We are a rural dispensing and training practice seeking an enthusiastic and proactive receptionist to join our team on a part-time basis, for 20 hours per week over 2 or 3 days. This role plays a pivotal part in the patient experience at our practice, helping them access services and dealing with their queries face-to-face, online and by telephone.

About Our Practice

Our practice is located in the village of Stanton, set in the beautiful Suffolk countryside close to Bury St Edmunds. We have been rated GOOD across all areas by CQC and are proud members of Blackbourne PCN, consisting of four rural practices. Our reception and administrative teams provide excellent support to our clinical teams.

This is a fantastic opportunity to work in a dynamic and supportive environment where you will be encouraged to develop your skills and knowledge. You will have the opportunity to work with our clinical teams to deliver high-quality patient care and support.

  • Provide exceptional customer service to patients and external agencies, signposting to the appropriate staff member as necessary.
  • Maintain accurate patient records and databases, including photocopying, filing, and scanning.


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