Home Specialist

1 week ago


Bury St, Suffolk, United Kingdom Neptune (Europe) Ltd Full time

About this Role

We're seeking a skilled Home Specialist to join our store team, working 24 hours a week on a 3-month FTC. This role involves providing a warm and welcoming environment for customers, creating a memorable experience through in-depth product knowledge and passion for great design and interiors.

Key Responsibilities:

  • Identify customer needs and answer product-related questions using product knowledge, offering advice and guidance on suitable product selection.
  • Process sales, communicate accurate information, and create purchase orders from suppliers and quotations for customers.
  • Support the improvement and maintenance of brand standards on visual display and merchandising to meet company guidelines.
  • Organize meetings for in-house Designers to support kitchen and home design appointments.
  • Follow Neptune policies and procedures to maintain stock, cash handling, and customer records.
  • Support the upkeep of stores, ensuring they meet brand standards.

Requirements:

  • Previous experience in a customer-facing role with a high service-led approach and focus on care and attention to detail.
  • Ability to work in a fast-paced environment, work proactively, and have excellent communication skills, both written and verbal.
  • Set high standards for yourself and seek to exceed customer expectations.

About Neptune

Founded in 1996, Neptune is a British home furnishings company recognized for its exacting standards, design-led aesthetic, and expert craftsmanship. We're committed to creating pieces that are designed to last a lifetime.

What We Offer:

  • Competitive salary
  • Generous Holiday Allowance
  • Life Assurance
  • Company sick pay
  • Enhanced maternity and paternity leave
  • Cycle to work scheme
  • Gym membership
  • Neptune new item and outlet discounts
  • Perkbox: Wellbeing Hub and Retail Discounts Portal
  • Your birthday day off
  • Two paid volunteer days a year
  • Day off if you become a Grandparent
  • A week off to celebrate a life event
  • Refer a friend scheme
  • Long service holiday allowance increase
  • Training Workshops

Our Values:

We stay united by our company values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. We're an equal opportunities employer, welcoming everyone and creating inclusive teams.


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