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Customer Service Coordinator

2 months ago

Bury Saint Edmunds, United Kingdom Pertemps Bond Full time
I am looking for a meticulous and articulate Customer Service Coordinator to join a growing and driven team that pride themselves on delivering top-notch customer service and creating a supportive work environment. 
You will play a crucial role in ensuring their satisfaction and resolving their issues efficiently at a company who is dedicated to innovation, excellence, and providing our employees with opportunities for growth and development. If you thrive in a challenging environment and are passionate about customer service, I would love to hear from you
 
Key Responsibilities:
  • Handle customer inquiries via phone, email, and chat.
  • Resolve customer issues in a timely and effective manner.
  • Keep accurate records of customer interactions.
  • Work closely with internal teams to enhance the customer experience.
  • Offer feedback and suggestions for process improvements.
 
Requirements:
  • Exceptional attention to detail.
  • Excellent communication skills, both written and verbal.
  • Proven experience in a customer service role.
  • Ability to work independently and collaboratively.
  • A proactive and problem-solving attitude.
  • IT savvy.
 
Benefits:
  • Training provided
  • Hybrid working options
  • 5% employer match for pension
  • Regular company social events
  • Opportunities for internal progression

If you are ready to embrace a new challenge and grow within your career, apply today