Customer Service Coordinator

2 weeks ago

Bury, United Kingdom LGC Group Full time

**Company Description**

Our international Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service for the LGC Proficiency Testing organisation at our location in Bury.
You will build valuable relationships with your customers and work together in specialized teams to process none technical international customer enquiries, from order entry onto the relevant systems to worldwide shipping. The position offers working hours from Monday - Fridays from 9 am - 5:30 pm and a hybrid work model. We look forward to hearing from you

**Core Responsibilities**
**As Customer Services Coordinator, You will**
- To provide an excellent level of service to existing and potential customers of LGC’s PT schemes
- To provide an excellent level of support to LGC Standards offices and distributors where required
- To contribute to the accurate and timely recording of customer orders into IFS
- Demonstrate excellent attention to detail so that errors are reduced and kept to a minimum
- Prepare and supply quotations on request to customers
- Recording and entering of customer orders into the computer system
- Contribute to configuring the administration system at the start of each scheme year
- To assist in the organisation of PT Group events where required
- To cover the reception area where required
- Contribute to the achievement of current team and individual objectives
- Carry out any additional duties or tasks as directed that are commensurate with the role and position
- To ensure that all work is carried out in accordance with defined company procedures, statutory requirements, quality systems and accreditation

**Qualifications** Preferred Qualifications**
- Experience working in a customer service environment
- Good organizational skills, ability to prioritize and meet deadlines and to proactively drive things forward
- Strong communication skills and ability to relate to all levels of the business
- Positive attitude and enjoy working both in a team and individually
- Excellent in spoken and written Italian and fluent in English
- Computer literate with very good keyboard skills

**What we offer**
- Comprehensive training and mentoring for a successful start
- Interesting tasks and career opportunities in an innovative, international company
- Work-life balance through flexible, family-friendly working hours and hybrid work models
- Open working culture that focuses on integrity, respect, passion and curiosity for future-oriented, creative solutions
- Permanent employment contract and attractive employer allowances such as technology leasing program and corporate benefits
- Various offers for employees on the topic of health management as well as online offers for childcare and learning support

**Additional Information** ABOUT LGC**:
**OUR VALUES**
- ** PASSION**:

- ** CURIOSITY**:

- ** INTEGRITY**:

- ** BRILLIANCE**:

- ** RESPECT**

**EQUAL OPPORTUNITIES**

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

**#scienceforasaferworld

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