Customer Service Coordinator
4 days ago
LGC ASSURE comprises of four LGC businesses, with the common vision of “Science for a Safer World”. Individually, each business is a leader in its field; together they offer a connected series of supply chain assurance solutions across critical touchpoints. LGC ASSURE serves manufacturing, laboratory, ingredients and supplements sectors.
We are looking for a proactive and enthusiastic Customer Service Coordinator to be responsible for the handling, management and successful completion of enquiries received from all channels for the Proficiency Testing organization, the handling of non-technical responses to enquiries and escalation of such enquiries to the correct team and to be responsible for order entry onto the relevant systems within the agreed timescales.
**Key Responsibilities**
- To provide an excellent level of support to LGC Standards offices and distributors where required
- To contribute to the accurate and timely recording of customer orders
- Demonstrate excellent attention to detail so that errors are reduced and kept to a minimum
- Prepare and supply quotations on request to customers
- Recording and entering of customer orders into the computer system
**What we need from you**:
- Proactive and enthusiastic attitude with a demonstrable commitment to delivering continual improvement
- Patience, determination, attention to detail and integrity are qualities which are paramount to an individual being successful in this role
- Able to manage a flexible workload; shows good organisational skills and high levels of personal resilience; able to work to deadlines under pressure
- Has high levels of concentration, excellent attention to detail, accuracy and reliability; excellent record keeping
**About Us**
LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age or trade union membership.
**Job Types**: Full-time, Permanent, Temporary contract
Contract length: 6 months
**Salary**: £20,000.00-£22,000.00 per year
Schedule:
- Monday to Friday
Reference ID: 46361
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