Referrals Team Coordinator

3 weeks ago

London, United Kingdom NHS Professionals Full time

**Job Title**:Referrals Team Coordinator

**Location**:St Ann's Hospital, London, N15 3TH

**Hours**:37.5 hours per week, Mon - Fri, 8:30am - 4:30pm & 9am - 5pm (rota)

**Pay Banding**: Band 4 - £12.88 per hour

**Trust Location**:Barnet, Enfield and Haringey Mental Health NHS Trust Bank

We are looking for someone to provide and supervise a high quality administrative, clerical and reception service for patients and their carers who access the Trust Services.
- To provide a comprehensive secretarial service to the service / department.
- To operate a desktop PC, drafting and typing of letters, typing of assessments, reports and any general correspondence as requested by the team.
- To organise monthly meetings as requested, including preparation of agendas, taking and transcribing minutes as required.
- Maintain an effective brought forward system in line with the needs of the service/dept.
- Provide statistics and reports as and when required.
- Ensure compliance with local policies and maintain accurate records.
- Deal with correspondence on behalf of the management team as necessary.
- Maintain and progress filing system.
- To have a working knowledge of the Data Protection Act and its requirements, in respect to confidentiality for both patients and staff and ensuring any computerised information system is maintained as requested.
- Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the Trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.
- Ensure good working relationships with all staff, the organisation and outside agencies.
- Participate in the regular departmental meetings and contribute as appropriate to the overall service provided by the administration support dept.
- To plan and coordinate your workload to ensure all deadlines are met and objectives achieved.
- To maintain good standards of professionalism.
- To undertake on-going personal development through participation in appraisal and supervision, and participate in relevant training identified.
- Undertake additional duties where appropriate as requested by the service.
- This job description will be reviewed as and when necessary, in conjunction with the post holder.

**The postholder must have the following experience**:

- Administrative experience_
- Good typing skills_
- Customer service skills_

**You’ll learn the following whilst working at the trust**:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates -** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Full-time, Temporary contract

Pay: £12.88 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative: 1 year (preferred)

Work Location: In person

Reference ID: 74935

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