Referrals Coordinator

4 days ago


London, United Kingdom HelloSelf Full time

We're looking for a Referrals Coordinator to join our growing Operations team. This is an opportunity to join a dynamic and supportive team on a mission to increase access to effective psychological support.

You'll be instrumental in helping people on their journey to better mental wellness by matching them to the right therapist for them.

If you're highly organised, empathic, love to problem-solve and have loads of enthusiasm - we'd love to hear from you

**Responsibilities**:

- Logging progress through our onboarding flow accurately in the task tracker
- Escalating enquiries to the appropriate teams when necessary
- Booking and managing client appointments
- Liaising with therapists on availability and keeping our system up to date
- Handling phone calls from clients and therapists
- Liaising with other medical professionals, e.g., psychiatrists, medical secretaries
- Creating and building systems and processes to ensure an exceptional customer experience from the first point of contact
- Working closely with our therapist community

Skills and experience:
Organised - you respond quickly and keep track of everything
- Quick and efficient with admin work
- Strong organisational skills and a keen eye for detail
- Able to multitask and prioritise
- Proven experience in an administrative role, which includes diary management and filing
- A sound knowledge of using and maintaining CRM systems
- Bonus points if you have worked in a medical/mental health setting

Ambassador - we trust you will represent us well to clients, therapists and referrers
- Excellent communication and interpersonal skills at all levels
- High levels of discretion and confidentiality
- Empathetic, we are people first
- Patient with people with mental health difficulties

Comfortable in a startup - you’ll help improve systems and welcome change
- Adaptable to new and unique challenges
- You are comfortable with change and you can successfully navigate ambiguity
- Keen to solve problems and think on your feet
- An ability to work well within a team and take a flexible approach to work

We can't wait to hear from you

Package:
Unlimited Holiday

3% pension match

Equity package (share options in HelloSelf)

£250 annual growth fund*

Free personal therapy

**Job Types**: Full-time, Permanent + optional weekend work available at increased pay rate

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£30,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, SW9


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