Senior Referrals and Facilities Coordinator

7 months ago

London, United Kingdom Single Homeless Project Full time

We are seeking a Referrals and Facilities Coordinator to join our dedicated team within a unique supported accommodation setting in the picturesque suburb of Wandsworth, London. This role offers a blend of responsibilities across three distinct houses, each embedded in lush, green surroundings with expansive gardens, creating a serene environment for both residents and staff. This position offers a challenging yet rewarding experience for someone passionate about contributing to community welfare and facility management.

**About the role**:
As the Referrals and Facilities Coordinator, you will have the invaluable opportunity to shape and design aspects of your role, bringing innovative thinking and personalised strategies to enhance our services. Your primary focus will be managing the referrals process for new residents and ensuring our facilities are maintained to high standards, promoting a safe and welcoming atmosphere.

This role involves a significant focus on the psychological and emotional well-being of our residents at every stage of their journey, from referral to move-on. You will work closely with a diverse and comprehensive team that reflects the diversity of our client group, ensuring a holistic and empathetic approach to care.

Supported by both the regional/service manager and the team manager, you will also have a pivotal role in overseeing the voids process and ensuring effective rent collection, contributing to the financial sustainability of the service. Additionally, you will provide leadership and direction to the concierge team, fostering their professional development and enhancing the overall work experience within our service.

This position is ideal for someone passionate about making a tangible difference in the lives of vulnerable adults, offering a chance to work in a dynamic, supportive environment that values creativity, collaboration, and continuous learning.

Role Highlights:

- Diverse Responsibilities: Manage referrals for new residents, ensuring a smooth and empathetic process. Maintain our facilities to high standards, promoting a safe and welcoming atmosphere.
- Innovative Environment: You'll have the opportunity to shape and design aspects of your role, bringing fresh ideas and strategies to improve our services.
- Emphasis on Well-being: Play a key role in supporting the psychological and emotional health of residents, from their initial referral to their eventual move-on.
- Team Collaboration: Work closely with a diverse team, ensuring a comprehensive approach to care that meets the varied needs of our residents.
- Leadership and Oversight: Oversee important operational aspects like voids management and rent collection, contributing to the financial health of the facility. Provide guidance and direction to the concierge team, fostering their professional development.

**About you**:

- Passionate about making a tangible difference in the lives of vulnerable adults.
- Innovative thinker with a flair for personalised strategies.
- Leadership skills and ability to work collaboratively.
- Experience in similar roles is beneficial but not mandatory.

**About us**:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

**Important info**:
**Closing Date**:Monday 19th February at midnight

**Interview Date**:Tuesday 27th February via Microsoft Teams

This post will require an Enhanced DBS check to be processed for the successful applicant.

Our attractive benefits package includes:

- A salary increase after successfully completing six month's probationary period
- A 37.5 hour working week including flexible working hours (core hours are 10am - 4pm) in non-accommodation services
- 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
- A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
- Staff Health Cash Plan and discounts scheme
- Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
- Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Commi

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